Experience

Servicing Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Manager

  • Jun 2019 - Present

  • Call Center is stationed out of Tijuana Remotely. I am responsible of overseeing 60 + customer service and collections representatives. • Responsible to review accounts to assure the quality of the call, the correct steps are taken and all the rules and regulations are followed including confidentiality. • To interview and hire agents. • To review and approve account adjustments • To review and complete daily, weekly and monthly reports. • To relay information and changes to… Show more • Call Center is stationed out of Tijuana Remotely. I am responsible of overseeing 60 + customer service and collections representatives. • Responsible to review accounts to assure the quality of the call, the correct steps are taken and all the rules and regulations are followed including confidentiality. • To interview and hire agents. • To review and approve account adjustments • To review and complete daily, weekly and monthly reports. • To relay information and changes to floor supervisors, trainers and leads. • To review daily attendance and assure coverage. Show less • Call Center is stationed out of Tijuana Remotely. I am responsible of overseeing 60 + customer service and collections representatives. • Responsible to review accounts to assure the quality of the call, the correct steps are taken and all the rules and regulations are followed including confidentiality. • To interview and hire agents. • To review and approve account adjustments • To review and complete daily, weekly and monthly reports. • To relay information and changes to… Show more • Call Center is stationed out of Tijuana Remotely. I am responsible of overseeing 60 + customer service and collections representatives. • Responsible to review accounts to assure the quality of the call, the correct steps are taken and all the rules and regulations are followed including confidentiality. • To interview and hire agents. • To review and approve account adjustments • To review and complete daily, weekly and monthly reports. • To relay information and changes to floor supervisors, trainers and leads. • To review daily attendance and assure coverage. Show less



County of San Diego

• United States
• Government Administration
• 700 & Above Employee

• REVENUE & RECOVERY OFFICER

  • Aug 2008 - Jun 2019

  • Initiate simple to complex account receivables and trust adjustments to facilitate the collection and distribution of funds in accordance with established policies. • Identify and correct errors, inconsistencies, and discrepancies found in case records and documentation. • Audit, adjust, and process more difficult and complex accounts to facilitate more effective collections. • Review and approve account adjustments. • Establish collection accounts on order/referral from the… Show more • Initiate simple to complex account receivables and trust adjustments to facilitate the collection and distribution of funds in accordance with established policies. • Identify and correct errors, inconsistencies, and discrepancies found in case records and documentation. • Audit, adjust, and process more difficult and complex accounts to facilitate more effective collections. • Review and approve account adjustments. • Establish collection accounts on order/referral from the Court, District Attorney, Probation, and Social Services. • Review and interpret court orders and other legal documents to determine that accounts are properly established and maintained. • Use law enforcement databases.

• Revenue and Recovery Officer

  • Aug 2008 - Aug 2008



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• LEAD COLLECTOR

  • Oct 2007 - Aug 2008

  • Initiate and delegate simple to complex account receivables and trust adjustments to facilitate the collection and distribution of funds in accordance with established policies. • Utilized various collection techniques and strategies to collect and mitigate losses on auto loans that were 60-90 days past due. • Utilized various skip tracing techniques in order to locate debtors and/or collateral discuss repayment options. • Initiate and delegate simple to complex account receivables and trust adjustments to facilitate the collection and distribution of funds in accordance with established policies. • Utilized various collection techniques and strategies to collect and mitigate losses on auto loans that were 60-90 days past due. • Utilized various skip tracing techniques in order to locate debtors and/or collateral discuss repayment options.



ACC Consumer Finance

• United States
• Financial Services
• 1 - 100 Employee

• MANAGER/ REMARKETING COORDINATOR

  • Mar 2005 - Oct 2007

  • Coordinated the sale of 200-300 automotive vehicles that were sold at auction throughout the United States. • Oversaw, managed, and reconciled $1.5 - $2 million dollars in revenue and ensured proceeds of sales were applied accurately to client’s accounts. • Organized and coordinated the liquidation of assets for accounts that were going to be charged off. • Coordinated sale of approximately 200–300 vehicles per month. • Managed and audited sales from vehicles sold at auction of… Show more • Coordinated the sale of 200-300 automotive vehicles that were sold at auction throughout the United States. • Oversaw, managed, and reconciled $1.5 - $2 million dollars in revenue and ensured proceeds of sales were applied accurately to client’s accounts. • Organized and coordinated the liquidation of assets for accounts that were going to be charged off. • Coordinated sale of approximately 200–300 vehicles per month. • Managed and audited sales from vehicles sold at auction of approximately $3.5 - $4 million dollars. • Trained and developed remarketing specialists through one on one coaching, monitoring and audit. • Allocated and monitored team work assignments. • Resolved escalated individual customer situations involving dealer or lessee buyout, repossessions, legal action and fees owed disputes. • Prepared and analyzed reports to review trends and summaries. • Met quality standards and metrics, as well as achieved compliance and effectiveness goals. • Approved monetary transactions up to authority limits as established by policy miscellaneous duties as assigned. • Overseeing Notice of Intent to Sale daily generation for every repossessed vehicle. Impounded accounts, to locate and determine the value if it was justifiable for pick up and the process of title release and bankruptcy accounts. Show less • Coordinated the sale of 200-300 automotive vehicles that were sold at auction throughout the United States. • Oversaw, managed, and reconciled $1.5 - $2 million dollars in revenue and ensured proceeds of sales were applied accurately to client’s accounts. • Organized and coordinated the liquidation of assets for accounts that were going to be charged off. • Coordinated sale of approximately 200–300 vehicles per month. • Managed and audited sales from vehicles sold at auction of… Show more • Coordinated the sale of 200-300 automotive vehicles that were sold at auction throughout the United States. • Oversaw, managed, and reconciled $1.5 - $2 million dollars in revenue and ensured proceeds of sales were applied accurately to client’s accounts. • Organized and coordinated the liquidation of assets for accounts that were going to be charged off. • Coordinated sale of approximately 200–300 vehicles per month. • Managed and audited sales from vehicles sold at auction of approximately $3.5 - $4 million dollars. • Trained and developed remarketing specialists through one on one coaching, monitoring and audit. • Allocated and monitored team work assignments. • Resolved escalated individual customer situations involving dealer or lessee buyout, repossessions, legal action and fees owed disputes. • Prepared and analyzed reports to review trends and summaries. • Met quality standards and metrics, as well as achieved compliance and effectiveness goals. • Approved monetary transactions up to authority limits as established by policy miscellaneous duties as assigned. • Overseeing Notice of Intent to Sale daily generation for every repossessed vehicle. Impounded accounts, to locate and determine the value if it was justifiable for pick up and the process of title release and bankruptcy accounts. Show less



HSBC AUTOMOTIVE FINANCE

• San Diego, CA

• UNIT MANAGER/LEAD COLLECTOR

  • Apr 1997 - Mar 2005

  • Managed loss mitigation division of approximately 10-12 collection specialists. • Monitored collection calls according to guidelines set by the department. • Facilitated monthly training classes. • Allocated and monitored team work assignments. • Met quality standards and metrics, as well as achieved compliance and effectiveness goals. • Coached, monitored and motivated collectors to reach their monthly goals. • Resolved escalated situations with costumers. • Reviewed… Show more • Managed loss mitigation division of approximately 10-12 collection specialists. • Monitored collection calls according to guidelines set by the department. • Facilitated monthly training classes. • Allocated and monitored team work assignments. • Met quality standards and metrics, as well as achieved compliance and effectiveness goals. • Coached, monitored and motivated collectors to reach their monthly goals. • Resolved escalated situations with costumers. • Reviewed delinquency to determine priorities for best course of action. • Audited, adjusted and processed more difficult and complex accounts to facilitate more effective collections. • Maintained and applied office policies and procedures. Show less • Managed loss mitigation division of approximately 10-12 collection specialists. • Monitored collection calls according to guidelines set by the department. • Facilitated monthly training classes. • Allocated and monitored team work assignments. • Met quality standards and metrics, as well as achieved compliance and effectiveness goals. • Coached, monitored and motivated collectors to reach their monthly goals. • Resolved escalated situations with costumers. • Reviewed… Show more • Managed loss mitigation division of approximately 10-12 collection specialists. • Monitored collection calls according to guidelines set by the department. • Facilitated monthly training classes. • Allocated and monitored team work assignments. • Met quality standards and metrics, as well as achieved compliance and effectiveness goals. • Coached, monitored and motivated collectors to reach their monthly goals. • Resolved escalated situations with costumers. • Reviewed delinquency to determine priorities for best course of action. • Audited, adjusted and processed more difficult and complex accounts to facilitate more effective collections. • Maintained and applied office policies and procedures. Show less