Experience

Jeff

• Spain
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Lead

  • Jun 2022 - Present

  Responsible for manage and maintain or Jeff HQ high demanding network infrastructure Assist and support user in setting up events infrastructure and facilities Lead IT vendors relationships, discounts renewals, incidences etc. Working day to day with G-Suite administration. AD Servers Management. Server adn Virtual Server Management. Administration of all aplications on jeff including Papercut for Printers. Help in Oversee and maintain an inventory of company assets, systems and peripherals Help in help desk requests related with operating systems, software applications, wireless networks, networking, VoIP issues, improve processes and printers. Lay the groundwork of a highly documented IT Helpdesk Support department, providing technical support, technical training and help desk support to our staff, trying to document and improve and make more autonomous processes. Identify opportunities for automation, and assist with the development of automation systems to address those opportunities. Network connectivity, internal office, and VPN Working knowledge of Cisco switches Printer and print services (PAPERCUT SOFTWARE) Supporting VMware and Azure an asset Supervise and mentor all team members, assigning duties and preparing and delivering performance reviews. Resolve incoming IT issues and service requests from internal clients via phone, work chat, remedy (our help desk ticketing system) and e-mail. Monitoring and Perform hands-on fixes at the desktop level, including installing and upgrading software, installing, and troubleshooting hardware, implementing file backups, and configuring systems and applications. Follow and execute our standard on-boarding and off-boarding procedures to ensure we are compliant with IT audit requirements. This includes setting up new user accounts, ensuring documentation is up to date and terminating accounts according to the standard procedures. Google Workspace Admin Fortigate Firewall Interface Meta WorkPlace Admin Console Show less



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Specialist

  • Jun 2017 - Mar 2022

  Provide support to end users on a variety of issues including, but not limited to software, hardware, peripherals and network connectivity. Help research, develop and implement a quality management system for an information technology support and service department for a non profit organization. Structural basis of the quality management system was influenced and reflects procedures similar to ISO. Identify, research, and resolve technical problems as a team and individually. Document, record, track and review all issues to improve the productivity of the IT department. Qualify and contract outside resources for onsite assistance when necessary to meet time and mission critical projects or services. Assist in staff education regarding basic computer skills. Show less



Chevron Latinoamérica Fuels & Lubricants

• Mexico
• Oil and Gas
• 1 - 100 Employee

• Help Desk Specialist

  • Dec 2012 - Apr 2017

  Professionally respond to helpdesk tickets and inquiries to further assist faculty staff with troubleshooting and technological problems. Tasks also include reimaging computers and also adding/replacing parts as needed. Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis. Supported senior technicians with complex tasks and time-sensitive achievements to meet client expectations and user needs on an identified schedule Provided support to users learning new technology assets to support existing operations and to make possible workflow expansion. Communicated with company reps and vendors to identify computer products that would support and enhance departmental and company operations. Show less



China Petroleum & Chemical Corporation (SINOPEC)

• China
• Oil and Gas
• 1 - 100 Employee

• Help Desk Support Specialist

  • Feb 2009 - Sep 2012

  Responding to queries via chat, email, or phone Training other staff members on troubleshooting and diagnosing problems Writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Resolving problems with networks and other computer systems Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods Running reports to analyse common complaints and problems Installing or changing software to fix issues Remotely accessing hardware or software for clients to make changes and fix problems Show less