Experience

INFOSYS BPO AMERICAS, LLC
• United States
• Banking
• 1 - 100 Employee
• Technical Process Specialist

  • Oct 2021 - Present


International Cruise & Excursions, Inc. (ICE)

• Travel Services Specialist

  • Dec 2018 - Aug 2020

  Travel services agency with worldwide recognition. My main task at this company was to provide world class customer service and sales for the different travel services provided by the company. This came alongside excellent coaching provided by the team supervisor, to whom I assisted evaluating calls and giving support to my team. Travel services agency with worldwide recognition. My main task at this company was to provide world class customer service and sales for the different travel services provided by the company. This came alongside excellent coaching provided by the team supervisor, to whom I assisted evaluating calls and giving support to my team.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• CLG Representative

  • Jan 2016 - Jan 2017

  International telecommunications company with a variety of services ranging from Cellular Phones, Television, Landlines and High-Speed Internet services. Being part of the CLG (Customer Loyalty Group) team, gave me the opportunity to deal with highly escalated customers, learn how to diffuse their discontent and re-sell the value of the products and services. International telecommunications company with a variety of services ranging from Cellular Phones, Television, Landlines and High-Speed Internet services. Being part of the CLG (Customer Loyalty Group) team, gave me the opportunity to deal with highly escalated customers, learn how to diffuse their discontent and re-sell the value of the products and services.



Telvista

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Supervisor de operaciones

  • Jan 2015 - Jan 2016

  Worldwide contact center company, working specifically for the T-Mobile campaign. Starting as an agent and rapidly growing to the supervisor position, my main task was to provide agents with appropriate coaching through a communication style based on personality and behavioral recognition. I had the great opportunity to develop this task for the last 6 months of my affiliation with the company, achieving a 15-element team of agents and 1 Sr. Representative under my supervision. Worldwide contact center company, working specifically for the T-Mobile campaign. Starting as an agent and rapidly growing to the supervisor position, my main task was to provide agents with appropriate coaching through a communication style based on personality and behavioral recognition. I had the great opportunity to develop this task for the last 6 months of my affiliation with the company, achieving a 15-element team of agents and 1 Sr. Representative under my supervision.