Luis Carlos Villafana Castro
at GSS (Global Sales Solutions)- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Peru, PE
Skills
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Experience
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GSS (Global Sales Solutions)
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Spain
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Sep 2016 - Present
OCIL para el Service Desk de Lima (región LatAm) para British Telecom. Encargado de lanzar la ola de Mejora Continua y asesorar al equipo en la instauración de Diálogos de desempeño, Performance Boards, planteamiento de iniciativas, Problem solving
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Jul 2016 - Present
Quality Manager para el Service Desk de Lima (región LatAm) para British Telecom
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Feb 2015 - Jun 2016
Duty Manager para la región de Central America - The Caribbean and Argentina Service Desk dirigiendo al equipo de 9 personas. Cumplimiento y revisión de la calidad del equipo y el servicio, SLA, KPI, métricas, objetivos.
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Oct 2012 - Feb 2015
Agente de Atención al cliente Bilingüe para Centro América - Caribe y Argentina para British Telecom
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