Experience

Cirka

• Denmark
• Advertising Services
• 1 - 100 Employee

• Customer Service Manager

  • Sep 2022 - Present

  Manage on site cleaning teams for venues and events, including the recruitment and on-boarding of new team members, maintaining the work rosters and schedules and oversee the delivery of high cleaning standards. Responsibilities in this role also include growing the client and key stakeholder relationships and oversee all aspects of the client contract to meet a high level of service standards according to the strategic plan of the organisation.

• Operational Supervisor

  • Sep 2019 - Sep 2022

  Supervises the activities of workers dedicated to cleaning and handling cleaning equipment in the areas of Accommodation and Sustainability, with focus on the fulfillment of the scope of the contract and its execution having as main purpose the client’s satisfaction and the fulfillment of the cleanliness standards of the organization.



Banca de Proyectos S.A.S.

• Colombia
• Investment Banking

• Project Manager

  • Feb 2018 - Jun 2018

  Planning, coordination, and execution of the Infovotantes project: Information for citizens regarding the process of departmental selections in Medellin city. Planning, coordination, and execution of the Infovotantes project: Information for citizens regarding the process of departmental selections in Medellin city.



Claro Colombia

• Colombia
• Telecommunications
• 700 & Above Employee

• Customer Care Coordinator

  • Aug 2008 - Dec 2017

  Carry out accompaniment, coaching, development and personal and labor growth of the group that oversees fulfilling the indicators established by the organization. Carry out accompaniment, coaching, development and personal and labor growth of the group that oversees fulfilling the indicators established by the organization.



Emtelco

• Spain
• 1 - 100 Employee

• Customer Service Line Supervisor

  • Jun 2007 - Jul 2008

  Manage, guide, prepare, implement, monitor, interpret, make decisions and provide training in administrative and technical processes of the organization to achieve policies and objectives set by senior management. Manage, guide, prepare, implement, monitor, interpret, make decisions and provide training in administrative and technical processes of the organization to achieve policies and objectives set by senior management.



Grupo AccionPlus

• Colombia
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Customer Service Line Supervisor

  • Jun 2005 - Jun 2007

  Manage, guide, prepare, implement, monitor, interpret, make decisions and provide training in administrative and technical processes of the organization to achieve policies and objectives set by senior management. Manage, guide, prepare, implement, monitor, interpret, make decisions and provide training in administrative and technical processes of the organization to achieve policies and objectives set by senior management.