Experience

Origin Bank

• United States
• Banking
• 400 - 500 Employee

• Retail Relationship Banker

  • Jun 2022 - Present



JCPenney

• United States
• Retail
• 700 & Above Employee

• Retail Associate

  • Oct 2016 - Dec 2018

  • Resolved grievances regarding customer dissatisfaction with any and all products, providing complete understanding and acknowledgment of each customers situation and offering the best possible solutions. • Actively engaging with customers, effectively building rapport and lasting relationships. • Effectively collaborated, and delegated with peers recognizing each other’s strengths to tackle any problem, ensuring optimal decisions were made. • Maintained customer satisfaction while handling product returns quickly and professionally. • Appropriately communicated with customers in both English and Spanish, increasing loyalty and establishing relationships, thus ultimately resulting in increased sales and client retention. • Addressed customer questions and concerns, focusing on ensuring a positive client experience. • Informed customers of current store promotions to encourage additional sales purchases. • Performed at the top of my team which stemmed from my ability to connect with clients and build trust in a short period of time. Show less