Junior Project Manager

• Mar 2022 - Present

- Manage and organize development team according to the requirements, the timelines, resources and risks in order to achive the expected results envolving designers and QA testers. - Responsible of the management for the QA team, enssuring that our customers needs are fulfilled, leading the process in the testing and quality chores. - Coordinator of the performance review process, involving all the company's projects and developers in estimating the assigments. - Communication with clients for understanding expectations and product needs in order to create the correct goals and users stories. Show less

Senior Compliance Analyst

• Aug 2021 - Mar 2022

• Verify and ensure compliance with all the requirements of our customers and be the point of contact when there are gaps, incidents and/or implementations that impact customer expectations.• Strategic connection with the support areas to meet the expectations and scope of the business.• Responsible for providing support, monitoring and implementation of projects that meet the client's contractual requirements.• Ensure compliance with deliverables in areas such as IT, security, and operations. Show less

Costumer Service Representative

• Mar 2020 - Jul 2021

• Provide support to corporate clients with issuespresented with payments or with the company´s platform trough the telephone, on-line networks, and by mail. • Responsible for handling partnerscomplaints/request within the SLA’s in a timelymanner always focusing on brand reputation.

Aprendiz Almacen General

• May 2018 - Nov 2018

Almacenista

• Sep 2016 - Jan 2017