Experience

Rendón & Asociados
• Mexico
• Information Technology & Services
• 1 - 100 Employee
• Sr. Consultant at Rendón & Asociados

  • Dec 2021 - Present


DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Feb 2019 - Dec 2021

• • Feb 2019 - Dec 2021



axity

• Mexico
• IT Services and IT Consulting
• 700 & Above Employee

• • Nov 2017 - Feb 2019

• • Nov 2017 - Feb 2019



Spir[it]

• Human Resources
• 1 - 100 Employee

• Client Executive (Freelance)

  • May 2017 - Nov 2017

  Nov 2017 – Now Axity Monterrey North Region Director Responsible for Business growth, delivery management, existing client’s organic growth, P&L management, customer satisfaction, and prospecting new customers for this new global integrated company. Nov 2017 – Now Axity Monterrey North Region Director Responsible for Business growth, delivery management, existing client’s organic growth, P&L management, customer satisfaction, and prospecting new customers for this new global integrated company.



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Executive Director

  • Jan 2016 - Apr 2017

  Responsible from start to finish of delivery management, business development, revenue growth, P&L management, customer satisfaction through continuous improvement focused on innovation initiatives, commitment to critical customers. Currently assign to one contract in renewal process in Monterrey. Responsible from start to finish of delivery management, business development, revenue growth, P&L management, customer satisfaction through continuous improvement focused on innovation initiatives, commitment to critical customers. Currently assign to one contract in renewal process in Monterrey.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• • Jun 2013 - Dec 2015

  P&L, Client relationship, leadership and service delivery management

• • Jan 2013 - Jun 2013

  Identify opportunities that can help companies for a Systems outsourcing services

• • Jul 2012 - Dec 2012

  Responsible for the delivery of IT services for a major Cement company in Mexico. In charge of all infrastructure related with applications and projects with a global responsibility and interaction with AP, EMEA, Latin America and Mexico.Responsible to deliver services that includes: Desktop support, Call centers, delivery processes and resources. Responsible of P&L, Contract execution, CXO management relationship. Responsible for people management and client Transition initiatives required for the new outsourcing process. Show less

• • Dec 2010 - Nov 2012

  Responsible for the delivery of IT services for a major Telco company in Mexico. In charge of all infrastructure related with applications and projects.Responsible to deliver services that includes: Desktop support, Call centers, delivery processes and resources. Responsible of P&L, Contract execution, CXO management relationship. Responsible for people management and client transformation initiatives required for the new outsourcing process. 180 employees



EDS (HP)

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Regional Account Executive at Latin America

  • Jan 2004 - Sep 2010

   Responsible for the delivery of all IT services for Coca-Cola Bottlers: FEMSA, ARCA and CIMSA located in Latin America. Regional scope includes operations in Mexico, Brazil, Argentina, Chile, Colombia, Venezuela, Panama, Costa Rica and Guatemala. Services provided include: SAP Hosting, AS400, Midrange and NT server operations, Call Centers, WAN Management, Desktop support. Fully responsible for ensuring contract execution, delivery processes and delivery resources. Annual contracts revenue of 51 million US dollars.  Direct interaction with client CIO, COO and CFO and responsible for direct management of account-specific team members, Sponsor of client and internal transformation initiatives driven to improve services and communication at all levels, matrix management of leveraged resources: 400 employees  Contract re-negotiation that ended in an extended relationship with the client for more years . three times with FEMSA Coca-Cola and two with CIMSA and ARCA. Show less



EDS

• Brazil
• Commercial and Industrial Machinery Maintenance
• 1 - 100 Employee

• • Jun 1997 - Jan 2004

  Responsible of the IT full outsourcing delivery for the airlines

• • Sep 1992 - Aug 1997

  Aug 1997 – Dec 2003 Airline Services Mexico City and PanamaClient Delivery Director – Aeromexico & Aeroperu Responsible for systems integration, alliances, data processing and communications, customer interface, and all related activities with the outsourcing services at all Aeromexico and Aero peru locations, managing over 18 MUSD yearly contracts. Responsible to provide services for the different areas, such as reservations, Finance & Administration, Human resources, revenue optimization, revenue accounting, customer care and frequent flyer services.Client Delivery Director - Copa Airlines Responsible for the contract negotiation at Panama, transitioning people in our company and driving the new employees in the culture of the company to build the new Outsourcing service organization, with a consistent vision and standard processes.Sep 1992 – Jul 1997 General Motors de Mexico Multiple LocationsAccount Manager – General Motors Ramos Arizpe Complex Responsible of Data Center coordination, Data and Voice communications, Office automation, projects area, day to day operation support for engine, assembly, transmission and stamping plants. Three months exposure in manufacturing training at Detroit Michigan with the opportunity to work in a project for the Demmer stamping plant in Lansing Michigan, having as objective to reduce inventory levels, improve throughput, reduce material handling, manufacturing resource planning and working in plant layout change do to coils rotation. The training program was named “Manufacturing Professional Development”. Active participation in the “Manufacturing Engineers” program coordinated with the Tecnologico de Monterrey (ITESM) and EDS, having as an objective to prepare our team to work in the different GM plants of Mexico applying their manufacturing knowledge. Awarded to the EDS Circle of Excellence 2001 for best account managers in the company Show less



Aeromexico

• Airlines and Aviation
• 700 & Above Employee

• Account Manager

  • 1996 - 2003

  Responsible of the full outsourcing delivery at the airline. Working on change management in personnel and process. Responsible of the full outsourcing delivery at the airline. Working on change management in personnel and process.