Experience

Red Chapina

• Financial Services
• 1 - 100 Employee

• Finance Analyst

  • May 2019 - Present

  - Analyses and partners with Financial and Operational management to forecast financial, economic, and other data to provide accurate and timely information for strategic and operational decisions at the business/functional level. - Gathers and analyzes complex financial data to assess how we are tracking against forecast/plan. - Provides additional support, outside of those described above, for Adhoc reports and analysis as business needs arise. - Ensures understanding and compliance with company polices Show less



MINEDUC - Ministerio de Educación - Guatemala

• 700 & Above Employee

• Financial Services Consultant

  • Oct 2018 - Apr 2019

  - Receive and file the documentation sent by the different areas of the External Financing Unit of DIPLAN. Classify and correctly identify the files that you enter for your file in accordance with the instructions that are received, for easy localization. Digitize the documentation received from the different processes. Keep the record and control of the archived documentation for easy access. Deliver timely documentation that is requested by the financial area, acquisitions and other. Deliver timely records or documentation that is required, either in physical form (photocopy files and their foliate) and / or digital (record the information on CD).Maintain in optimal conditions the files and documentation that is delivered to you for safekeeping in the Archive. Keep strict control of the exit and return of files or documentation that is requested for consultation. Digitize the files related to the Budget Modifications registered in the Integrated Accounting System -SICOIN WEB-. Transfer the documentation requested to the different entities that are linked to the External Financing Unit of DIPLAN. Support the different external financing areas that operate the Loan in the activities that are required. Transfer internal and external correspondence to the Ministry of Education, related to the Loan. Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Finance Accounting Representative

  • Feb 2015 - Aug 2018

  Responsible for the collection and account resolution with customers of delinquent accounts to provide payment arrangements, customer service, and assistance in resolving customer complaints and problem accounts. Resolves customer complaints and researches account discrepancies. Essential Responsibilities • Reviews aging reports and initiates calls to customers with past-due balances to arrange for payment. • Maintains call logs and expected payment dates. • Resolves billing issues that have resulted in delinquent payment. • Provides follow-up with customers when expected payment has not been received. • Establishes and maintains excellent working rapport with internal and external customers. • Works in partnership with other departments to establish and maintain criteria needed by customer to enable payment. • Prepares credit, adjustment or customer refund documentation for account resolution • Maintain an effective follow-up process to ensure the completion of commitments to customers. • Handle management elevations, following through to resolution. Show less



TELUS International Central America

• Canada
• Telecommunications
• 700 & Above Employee

• Agente Servicio al Cliente

  • Aug 2010 - Jan 2015

  Telephone assistance for TELUS Client Care services, providing invoice assistance, basic technical support, product information, general customer assistance. Telephone assistance for TELUS Client Care services, providing invoice assistance, basic technical support, product information, general customer assistance.



Capgemini

• India
• Information Services
• 1 - 100 Employee

• Analista Contable

  • Feb 2010 - May 2010

  Agente del departamento financiero y cobros de Coca-Cola US capacitado para el uso de SAP. R3 Agente del departamento financiero y cobros de Coca-Cola US capacitado para el uso de SAP. R3



24-7 Intouch

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Technical Support

  • Feb 2009 - 2010

  Agente de Soporte Técnico para Time Warner Cable (TWC), de internet y cable. Agente de Soporte Técnico para Time Warner Cable (TWC), de internet y cable.



Microsys S.A

• France

• Customer Service Technical Support

  • Mar 2007 - Dec 2008

  Soporte Técnico internet, recepción de equipo, diagnostico de estado de equipos. Soporte Técnico internet, recepción de equipo, diagnostico de estado de equipos.



Consultora ambiental Raúl Aguilar y Asociados

• Jefe Administrativo

  • Oct 2006 - 2007

  Supervisión de obra y manejo de personal administrativo, manejo de planillas, organización de proyectos, gestión de insumos, prevención de accidentes. Supervisión de obra y manejo de personal administrativo, manejo de planillas, organización de proyectos, gestión de insumos, prevención de accidentes.



Conexión Total

• Ecuador
• Telecommunications
• 1 - 100 Employee

• Tecnico en Telecomunicaciones

  • Oct 2003 - Aug 2006

  Soporte Técnico para cable e internet. Soporte Técnico para cable e internet.