Project Manager - Salesforce

• Nov 2021 - Present

Project Manager

• Oct 2018 - Nov 2021

- Oversee the product portfolio, acting as the main liaison between customers and partners, to ensure product access to different markets globally. - Create and manage detailed roadmaps, schedules, and budgets for each project, maintaining continuous traceability with the project scope. - Determine and analyze the need for implementation from an agile to a waterfall approach based on the specifics of each project and the particular needs of each client. - Lead major regulatory projects in the Brazil and Caribbean region, cooperating with in-country regulators and partners and executing in conjunction with the analyst team within the company to bring successful projects to completion. Achievements - The design, direction, and management of a risk management system implemented in Salesforce and Taskray to gather data for future projects - Leading the implementation of the digital transformation project, such as the regulatory query platform and the risk management system project. - The reduction of the lead time in the Caribbean region by 25% in one year - Improving the KPI of partner response times in Brazil with a 10% reduction in one year. Show less

Customer and quoting agent

• Jul 2014 - Oct 2018

- Identify the requirements of business customers to better scope their needs. - Receive and record purchase orders from business customers - Schedule work orders following the delivery schedule - Follow up on quotations from business customers to find solutions to their needs. Achievements - Reduction of time response to business customers by 40% from 8 hours to 2 hours. - Creation and consequent improvement of the KPI Quote Creation Time for large enterprises from 2 days to 8 hours. Show less

Assistant to Managing Director

• Jul 2013 - Jun 2014

A non-profit organization working for the child well-being in the Urabá region - Monitoring and control tasks to achieve the Corporation's project milestones. - Estimation of demand of potential clients and users for the provision of the service between the Corporación and the project sponsor. - Preparation of the annual budget for the execution of the contract between the Corporation and the project sponsor. - Manage the communication and reporting of activities to the auditors of the project between the Corporation and the project sponsor Achievements - Maintain the KPI of users (students) retention per year above 85% at the end of the project through classroom retention strategies. - Increase the KPI of new users (students) each year by 7% through value-added strategies. Show less

Management Analyst

• Jan 2010 - Jun 2013

Non-profit organization working for the child well-being in the Urabá region Non-profit organization working for the child well-being in the Urabá region