Sales Employee

• Sep 2015 - Present

Tele Software Asset Management Consultant via Microsoft Italy

• Nov 2014 - Jul 2015

-Select accounts from country portfolio to engage them in licensing campaign program.-Manage large amount of email and calls volume on daily base to successfully reach team goals.-Solving costumer queries and issues about licensing patents -Convert provided leads into sales opportunities -Select accounts from country portfolio to engage them in licensing campaign program.-Manage large amount of email and calls volume on daily base to successfully reach team goals.-Solving costumer queries and issues about licensing patents -Convert provided leads into sales opportunities

Front of House Agent / Executive Floor

• Oct 2013 - Nov 2014

-Improve confidence with the use of Opera software concerning Front Desk operations -Accountable for solving costumer requests and complains -Assisted and performed several nightshifts-Responsible to procure professional and efficient day-to-day Executive lounge operation-Provided five star costumer care according to standards and company's values

Guest Services Quality Trainee

• Aug 2013 - Oct 2013

-Trained on using Opera software for Check In and Check Out-Supported daily procedures at the Executive floor and Reception-Assisted in creating, improving and monitoring service standards and SOPs

Conference and events executive sales trainee

• Jun 2013 - Jul 2013

-Responsible for bi-weekely reports on the competition set. -Extensively trained on inserting profiles and event plans in Opera -Accountable for creating reports on weekly sales. -In charge of recreating and improve the efficiency of the store and filling processes for the Sales department documentation

Purchasing agent trainee

• Jul 2011 - Oct 2011

- Purchasing clerk, assistant to the Purchasing manager- Food quality check responsible - Inventory check responsible - Order responsible, for the entire hotel structure- Researching and dealing prices with suppliers - Reporting to the Account clerk and Finance Manager - Purchasing clerk, assistant to the Purchasing manager- Food quality check responsible - Inventory check responsible - Order responsible, for the entire hotel structure- Researching and dealing prices with suppliers - Reporting to the Account clerk and Finance Manager

Food & Beverage trainee

• Aug 2010 - Jan 2011

- Worked as commis de rang - Trained to serve in banquet and events operations / fine dinning restaurant / lounge bar- Got used to work under stressful situation- Trained to work from a team point of view- I learnt how to deal with complains and go beyond them- Developed and attention to detail from a costumer and service point of view- Improved up-selling techniques - Worked as commis de rang - Trained to serve in banquet and events operations / fine dinning restaurant / lounge bar- Got used to work under stressful situation- Trained to work from a team point of view- I learnt how to deal with complains and go beyond them- Developed and attention to detail from a costumer and service point of view- Improved up-selling techniques