Experience

TCAE

• Canada
• Financial Services
• 1 - 100 Employee

• Chief Relationship Officer

  • Feb 2023 - Present

  Lead Business Development, Client Relationship Management and Employee Engagement. Lead Business Development, Client Relationship Management and Employee Engagement.



Babel PR

• United Kingdom
• Public Relations and Communications Services
• 1 - 100 Employee

• Change Management Consultant

  • Nov 2022 - Feb 2023

  Advisory role to Executive Management team optimising ways of working in support of ambitious business growth strategy. Advisory role to Executive Management team optimising ways of working in support of ambitious business growth strategy.



Etive Consulting

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Senior Consultant

  • Nov 2017 - Jun 2018

  Senior Consultant providing compliance support, outsourcing, AML training and project management to a range of firms in the MENA region. Senior Consultant providing compliance support, outsourcing, AML training and project management to a range of firms in the MENA region.



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Change Manager

  • Jun 2015 - Aug 2015

  Change Management workstream project manager. Working with stakeholders to develop communications strategy/plan and engagement model. Development of training needs analysis and plan to achieve Senior Managers Regime regulatory compliance. Change Management workstream project manager. Working with stakeholders to develop communications strategy/plan and engagement model. Development of training needs analysis and plan to achieve Senior Managers Regime regulatory compliance.



Barclays Wealth and Investment Management

• Client Onboarding Business Change Lead

  • Nov 2014 - May 2015

  Managing the Business Change team to deliver transformation across Front, Middle and Back Office in support of the global roll out of new technology to improve client and colleague onboarding experience. Responsible for undertaking people, process and risk impact assessment, planning and delivery of training, communications and operational readiness. Managing the Business Change team to deliver transformation across Front, Middle and Back Office in support of the global roll out of new technology to improve client and colleague onboarding experience. Responsible for undertaking people, process and risk impact assessment, planning and delivery of training, communications and operational readiness.



Crossbridge Consultant at RBS

• AML Training and Communications Project Manager

  • Aug 2013 - Jul 2014

  Leading the AML training and communications workstream to effect behavioural change, ensuring compliance globally. Responsible for developing an approach, building the target operating model and implementing plan deliverables to ensure education is maintained. Leading the AML training and communications workstream to effect behavioural change, ensuring compliance globally. Responsible for developing an approach, building the target operating model and implementing plan deliverables to ensure education is maintained.

• Business Change Consultant

  • Feb 2013 - Jul 2013

  Supporting the client to achieve a new operating model by undertaking as-is gap analysis and operational readiness assessment. Engagement with stakeholders globally to develop an engagement model, communication plan and roadmap to deliver people change and process improvements. Supporting the client to achieve a new operating model by undertaking as-is gap analysis and operational readiness assessment. Engagement with stakeholders globally to develop an engagement model, communication plan and roadmap to deliver people change and process improvements.



Crossbridge

• Belgium
• Staffing and Recruiting
• 1 - 100 Employee

• Strategic and Operational Change Consultant

  • Jan 2011 - Dec 2012

  Responsible for managing change projects and implementing key process improvements within international investment banks. Providing key stakeholder support to develop operational capability and improve service delivery across multiple business units. Responsible for managing change projects and implementing key process improvements within international investment banks. Providing key stakeholder support to develop operational capability and improve service delivery across multiple business units.



Detica

• United States

• Senior Manager

  • Oct 2006 - Dec 2010

  Delivery of the strategic change plan objectives for a regulatory driven IT programmes impacting largescale operational teams. Project managed the migration of globally based middle and back office operational teams onto a new IT commercial lending platform; building relationships across the business, in particular IT and Operations to develop practical and viable solutions for operational readiness. Delivery of the strategic change plan objectives for a regulatory driven IT programmes impacting largescale operational teams. Project managed the migration of globally based middle and back office operational teams onto a new IT commercial lending platform; building relationships across the business, in particular IT and Operations to develop practical and viable solutions for operational readiness.



Banco Santander

• Argentina
• Banking
• 1 - 100 Employee

• Change Operational Planning Management

  • Sep 1992 - Jul 2006

  Responsible for developing KPIs and delivery of retail bank cost optimisation targets across distribution channels including branch, intermediary and internet channels as well as back office functions. Analysis, design and implementation of UK co-location, offshoring and outsourcing strategies to achieve optimal headcount and reduced running costs. Responsible for developing KPIs and delivery of retail bank cost optimisation targets across distribution channels including branch, intermediary and internet channels as well as back office functions. Analysis, design and implementation of UK co-location, offshoring and outsourcing strategies to achieve optimal headcount and reduced running costs.