Experience

Instituto Mindset

• Brazil
• Education Administration Programs
• 1 - 100 Employee

• English Second Language Teacher

  • Oct 2019 - Present



Classic Rock Stones Inc.

• Beverly, Massachusetts

• Sales Director

  • Dec 2015 - Dec 2017

  Supervisão e cumprimento geral dos deveres do pessoal de vendas e administração, bem como aprovações para aquisição de estoque, contabilidade e funções financeiras. Excedeu consistentemente as cotas de vendas e manteve a maior taxa de retenção de clientes. Fornece um serviço consultivo após a conclusão dos objetivos orçamentários individuais de um cliente. Conduzir minha própria equipe de representantes de vendas e assistir com chamadas quando necessário. Realizou chamadas de saída para clientes atuais para manter renovações fortes do contrato. Mantém a maior taxa de referência e excelentes classificações de atendimento ao cliente. Www.classicrockstonesinc.com Show less



Jack Vartanian

• Brazil
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Sales and Marketing Associate

  • Feb 2012 - May 2015

  Oversees all aspects of the boutique operations, demonstrates strong communication skills and superior leadership & team building abilities with employees. Customer service, sales, and inventory control. Consistently achieves individual sales goals and helps boutique achieve group goals. Implements and reviewa store policies and procedures. Contributes to the success of Jack Vartanian by supervising and coordinating employees's activities to ensure friendly, professional, efficient and courteous service is provided to all customers in a well-maintained Madison Avenue Boutique environment. Administrative Coordinator, Supervisor, Sales Associate and Marketing. Develops and managers entire client data base for U.S.A *Contributes to montlhy sales goal, coaches and trains sales team. *Completes opening and closing od Boutique & cash handling procedures. *Participates in offering ideas and suggestions to senior management on process improvements and cost- efficiency. *Responsible for provinding customer service by greeting and assisting; customers, and responding to customer inquiries and complaints. *Represents the brand off site at events and meeting with vendors and suppliers. *Conducts research for Marketing department, analyzing brand opportunities on blog and social media. Show less



Arezzo&Co

• Brazil
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2012 - Mar 2013

  *Visual Merchandising set up and display of the merchandising, for opening and assistance with closing. *Coordinated VIP customers requests. *Coordinated repair and alterations for stores and clients. *Follow up with the workshop and suppliers on a weekly basis. *Visual Merchandising set up and display of the merchandising, for opening and assistance with closing. *Coordinated VIP customers requests. *Coordinated repair and alterations for stores and clients. *Follow up with the workshop and suppliers on a weekly basis.



Michaels

• Greater Boston Area

• Sales Associate

  • Jan 2008 - Dec 2010

  *Worked well under pressure and efficiently handled multiple clients at time. *Often worked as a part of a team, and took initiative independent of direct supervision. *Responsible for resolving customer complaints, answering phone calls, and providing information about the merchandise. *Personalized each client shopping experience by sending thak you notes, notifications of sales and special events, and phone calls to create returning business. *Worked well under pressure and efficiently handled multiple clients at time. *Often worked as a part of a team, and took initiative independent of direct supervision. *Responsible for resolving customer complaints, answering phone calls, and providing information about the merchandise. *Personalized each client shopping experience by sending thak you notes, notifications of sales and special events, and phone calls to create returning business.