Experience

CleanMasters

• Facilities Services
• 1 - 100 Employee

• Vice President Of Operations

  • May 2014 - Present

  - See day to day operations and ensure smooth flow of all processes - Develop operational systems and processes for body repair and detailing processes. - Asses and re-asses all body repair estimates to ensure optimal hours for repairs and income. - Develop marketing drives to promote and increase target sales. - Develop Training processes and techniques for supervisorial training of staff. - See day to day operations and ensure smooth flow of all processes - Develop operational systems and processes for body repair and detailing processes. - Asses and re-asses all body repair estimates to ensure optimal hours for repairs and income. - Develop marketing drives to promote and increase target sales. - Develop Training processes and techniques for supervisorial training of staff.



Porsche Middle East and Africa FZE

• United Arab Emirates
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Globally Certified Service Advisor

  • Sep 2011 - May 2014

  - Meeting and exceeding customer’s needs. - Implementing the defined service strategy. - Continuously improving performance as service advisor by ongoing training in Porsche products and services as well as honing After Sales skills and knowledge of the Market. - Identifying and satisfying customer needs with Porsche products and service offerings. - Organizing own work and coordinating the workshop assignments according to the needs of the customer and Porsche center. - Developing sources of business: developing prospects and customers via the Internet, store contacts, events, attracting loyal customers targeted marketing initiatives, maintaining relationship networks and other suitable measures. - Using and maintaining the customer database as per the standards agreed and to develop new business. - Using tools provided by Porsche such as Porsche Partner Network (PPN), the Corporate Porsche Academy (CPA), PIWIS/PQIS, service booklet etc. - Processing customer feedback and complaints as per Porsche standards. - Creating a consistent, pleasant and memorable service experience for each customer. - Ensuring that all resources such as substitute vehicles, tools, and computers are in perfect working order and that sufficient service material, brochures, and product information as well as the right level of hospitality is available in order to meet the customer’s requirements and comply with Porsche’s guidelines. - Planning activities in conjunction with colleagues and managers of the dealership. - Working in accordance with Porsche standards. - Submitting activity reports to the management of the dealership and importer as necessary. Show less



Seven Iron Enterprises

• United States
• 1 - 100 Employee

• Chief Operations Officer

  • Oct 2002 - Sep 2011

  - Develop operational systems and processes for body repair and detailing processes. - Asses and re-asses all body repair estimates to ensure optimal hours for repairs and income. - Develop marketing drives to promote and increase target sales. - Develop Training processes and techniques for supervisorial training of staff. - Train staff on new processes and advanced techniques. - Research on new technologies and products to increase productivity. - Develop new products and services to increase production and productivity. - See to the day-to-day operations of all branches and dealers and ensure operational success everyday. - Talk to the customer relation’s office of the automotive dealerships we serve; asking any concerns and other ways we could improve the services we provide - Develop and maintain learning materials being used in training, making all information up to date and relevant to the automotive after market industry in general, as well as for our clients. - Develop learning activities to keep trainees lively and participating in the sessions and hands on training. - Conduct training sessions and have trainees open themselves to be able to maximize their learning capacities and increase productivity amongst them. - Prepare all surfaces ready for painting starting with the patty filler down to the sanding of the surface and masking all the necessary parts. - Spraying Primers relevant to the color/and type of surface to be painted on. - Color matching the paint supplied to make sure that paint is correct for the surface to be painted on. (For non water based paints e.g. 2k) - Spray Color coats and clear coats. - Make sure paints dry to specification either by using infra red light or baking in an oven. - Prepare the surface for finishing/buffing by sanding. - Buff the surface for finishing. - Refinish all surfaces using 5 Step Process. Show less


3M
• Germany
• Chemical Manufacturing
• 1 - 100 Employee
• Distributor / Dealer Principal

  • 2003 - 2011