Experience

SOHO Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Project Manager

  • Oct 2020 - Present

  ⭐️Leadership Team⭐️ Second-in-command of the firm under the CEO; responsible for co-leading the successful implementation of corporate vision, values and strategy. As the Senior Project Manager for SOHO Solutions, I develop and manage all aspects of the firm's project engagements from planning, external vendor relationships, communications, resources, budget, change, risks and issues. I am directly responsible for the management of issues, risks and project change requests to ensure successful and on-time project delivery. Show less

• Project Manager & Engineer II

  • Jul 2018 - Oct 2020

  ● Provide empowerment and direction to the team so that project tasks are coordinated for scope control, quality control, communication management, risk management and escalations● Increase profitability on projects by 15% through the creation of new budgeting, planning and standardization strategies ● Manage an average of 80 projects annually and 18 projects concurrently with an average of 2-4 direct reports per project



IT²

• IT Operations Manager

  • Mar 2018 - Jul 2018

• System Engineer

  • Dec 2016 - Mar 2018

  About IT²:IT² is an IT Managed Services firm that believes that technology works differently for every business model. We love technology, but our passion is finding creative tech solutions in ways that empower our clients to carry out their business missions, and most importantly, grow. This can only be done by entrenching ourselves into our client’s businesses and seeing how tech is used through their perspective. We ask questions like “How would our clients communicate internally?”, “How can we make their departmental workflows more efficient?” Our clients place tremendous value and trust in us and they KNOW that we will always have their best business interest in mind. This is why our clients have stood with us for over 14 years and continue to grow with us.At IT² I provide professional IT services, helpdesk support, and consultation to 20+ businesses from various industries, ranging from small to large enterprise environments. ● Implemented automated Mac management software, which helped reduce total team utilization by over 50% and led to a 25% decrease in turnaround time of critical projects. ● Proactively took initiatives to provide permanent working solutions to current and potential client issues, resulting in a 30% decrease of repetitive tickets. ● Educated clients on relevant technologies by creating newsletters and knowledgebase articles, which helped to reduce overall enquiry tickets by 40%.● Discovered pain points within clients’ organization and manage the vetting process for vendors, resulting in a 50% reduction in vendor cost.● Administrate changes within servers, Active Directory, security polices, Microsoft Exchange, VPN, firewalls, endpoint protection, VOIP phones and copiers. Show less



BLS International Services Limited

• Greater New York City Area

• IT Administrator

  • Jun 2013 - May 2016

  About BLS International Services: An acknowledged leader in the provision of Government to Citizen (G-to-C) services, BLS International Services Limited has earned itself an impeccable reputation for setting benchmarks in its domain of expertise. This quest for excellence has seen its growth exponentially, over the last twelve years, to establish itself as a partner of choice for client governments worldwide. Leveraging its dominant position and business opportunities in rapid-growth markets, the organization is now poised to drive a transformational development in the G-to-C Business globally. At BLS, I was responsible for maintaining the IT infrastructure of 17 offices throughout the United States and provide help desk support to over 200 employees and managers. ● Administered the deployment of new systems and services, the creation of IT vendor contracts, and the development of policies and initiatives. ● Created new services, which increased Value-Added Services revenues by 80%, decreased application process time by 50%, and improved customer satisfaction ratings. ● Liaised with Indian and Danish Embassy to ensure IT contractual obligations are met. ● Managed workstations, cameras and VOIP phones to ensure security and stabilization. ● Responsible for beta testing software and modules for glitches and recommend appropriate changes to board of directors. ● Diagnosed, repaired, and upgraded workstations, printers and revenue equipment. ● Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. ● Directed digitization division and supervised staff performance, which ensured deadlines were met and quality of service surpassed embassy expectations. Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Tech Supervisor

  • Jan 2013 - Jun 2013

  Led a team within the retail organization with direct accountability for the performance of the technology department, ensuring a profitable, efficient and effective sales operation.● Managed the priorities of tech department and lead the execution of operational tasks.● Coached the tech department to inspire strong internal growth and a positive competitive environment that surpassed company goals and drive overall sales.● Assessed business-to-consumer and business-to-business needs and offer a full technology solution that meets or exceeds their expectations. Show less

• Certified On-Site Resident Tech

  • Aug 2011 - Jan 2013

  Ensured that daily IT services are effectively and efficiently delivered to clients by communicating with in-store technicians and management.● Supervised sales associates to ensure policies and procedures are in correspondence with daily operations.● Independently provided various basic and advanced IT services at clients’ premises and recommended additional solutions, tailored towards the clients’ needs.● Self-managed in the decision-making and scheduling process of on-site tech services. Show less

• Certified Easy Resident Technician

  • Jan 2009 - Aug 2011

  Facilitated repairs of the hardware, peripherals, software, and associated services of computer systems.● Performed basic and advanced technical system diagnostics and upgrades of various types of technology.● Exhibited superior sales and service skills in all interactions and communications with customers, associates and management.● Assessed customers’ needs and offered complete solutions of various products and services.● Sell products and services which provide total solution for customers● Improve customer satisfaction and sales● Ensure storage of customer private data in a secure environment Show less

• Copy Center Associate

  • Apr 2007 - Jan 2009

  • Provided copying, printing, laminating, folding, stamp making, and UPS services• Took customer orders and fulfilled them in a guaranteed turnaround time• Demonstrated excellent communication, telephone and register/cash-handling skills• Engaged in exceptional teamwork among coworkers