Experience

demandDrive

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Business Development Representative

  • Jul 2023 - Present



Vonage

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• SDR Project Trainer

  • Jun 2023 - Jul 2023

  I successfully developed and implemented a comprehensive training program for new Sales Development Representatives (SDRs) on my team. Over a period of two months, this training program focused on equipping the new SDRs with essential skills and knowledge to excel in their roles.The training covered key areas such as product knowledge, sales strategies, communication skills, active listening, and competitor analysis. The SDRs gained an in-depth understanding of our products and services, learned effective sales techniques, and enhanced their communication abilities.The training program utilized interactive workshops, think tanks, role-playing exercises, live call listening and analysis, and individual coaching sessions to provide a comprehensive learning experience. The feedback from participants was positive, with increased readiness and confidence in handling sales responsibilities.By spearheading this training initiative, I contributed to the success of the team by equipping new SDRs with the necessary skills and knowledge. This enhanced their performance and positively impacted sales outcomes and customer satisfaction. Show less

• Senior Account Executive

  • Dec 2022 - Jul 2023

• Sales Development Representative

  • Jul 2022 - Dec 2022

  As a Sales Development Representative (SDR) specializing in UCaaS and SaaS solutions, I bring a strong skill set and a proven track record in driving revenue growth for companies in these industries. With a focus on identifying and qualifying potential sales leads through various channels, including cold calling, emails, text messages, and inbound calls, I excel at establishing valuable connections.As the first point of contact for many potential customers, my exceptional communication skills allow me to effectively articulate the value proposition of UCaaS and SaaS solutions and build trust with prospects. I am highly motivated, driven, and thrive in fast-paced environments that demand results.With extensive experience in sales and customer service within the UCaaS and SaaS sectors, I have honed my ability to generate leads, nurture relationships, and close deals specific to these technologies. I leverage data-driven insights and utilize sales tools to optimize sales performance and exceed targets in the UCaaS and SaaS space. Show less

• Account Executive (Full Cycle)

  • Jul 2021 - Jul 2022

  Highly accomplished B2C Account Executive with a stellar track record of success spanning more than half of my career. Recognized as a top performer, I consistently exceed sales targets and drive revenue growth through strategic sales approaches and exceptional customer service.Highlights:Proven track record of consistently achieving and surpassing sales goals, contributing to company revenue growth and market expansion.Expertise in building and maintaining strong relationships with customers, providing personalized solutions, and delivering exceptional experiences.Demonstrated ability to identify opportunities, negotiate contracts, and close deals, resulting in increased customer acquisition and retention.Possess a deep understanding of the B2C sales landscape, staying up-to-date with market trends and implementing effective sales strategies.Strong communication, interpersonal, and presentation skills, allowing for effective collaboration with potential prospects Show less



NUMU

• Nicaragua
• IT Services and IT Consulting
• 1 - 100 Employee

• Community Relations Manager

  • Mar 2021 - Jun 2021

  Experienced Community Relations Manager with a passion for fostering strong connections and meaningful relationships within diverse communities. I have successfully managed community engagement initiatives for a group of companies that encompassed a Coworking space, Tech Hub, Spanish Restaurant, NGO, and Cigar company. In this role, I have developed and implemented comprehensive community relations strategies that align with the unique values and goals of each company within the group. I have orchestrated successful community outreach programs, events, and partnerships that have enhanced brand reputation, increased visibility, and built strong community networks. Acting as a liaison between the companies and the communities they serve, I have cultivated positive relationships, addressed concerns, and facilitated open lines of communication. Additionally, I have implemented social responsibility initiatives, philanthropic projects, and volunteer programs that have made a positive impact on local communities. With expertise in leveraging various marketing and communication channels, I have effectively promoted the companies' community-focused initiatives and engaged stakeholders. Collaborating with cross-functional teams, senior management, and external stakeholders, I have ensured that community relations efforts are aligned with organizational objectives. Show less



Remitly

• United States
• Financial Services
• 700 & Above Employee

• Sales Development Representative

  • Oct 2020 - Mar 2021

  As a Sales Development Representative (SDR) at an online Remittance company, I successfully drove revenue growth by identifying and qualifying new sales opportunities within a specific timeframe. With strong communication skills and a results-driven mindset, I consistently exceeded sales targets while delivering an exceptional customer experience. My expertise in prospecting, qualifying leads, and managing the end-to-end sales process allowed me to build strong relationships and achieve outstanding results. Show less



Upwork

• United States
• Software Development
• 700 & Above Employee

• Freelance Translator

  • Mar 2020 - Oct 2020

  Freelance Translator with experience in technical, legal, administrative, and general translation from Spanish-English and English-Spanish, I have a passion for language and a deep understanding of translation best practices. With exceptional language skills, I have the ability to translate complex texts with precision, accuracy, and cultural sensitivity. I'm comfortable using translation software, and tools, and always delivering high-quality translations within tight deadlines. Freelance Translator with experience in technical, legal, administrative, and general translation from Spanish-English and English-Spanish, I have a passion for language and a deep understanding of translation best practices. With exceptional language skills, I have the ability to translate complex texts with precision, accuracy, and cultural sensitivity. I'm comfortable using translation software, and tools, and always delivering high-quality translations within tight deadlines.



Terre des hommes foundation

• Switzerland
• Non-profit Organizations
• 700 & Above Employee

• Administrative Assistant and Translator

  • Nov 2018 - Jul 2020

  As an Administrative Assistant and Translator Intern for a Swiss NGO, I had the opportunity to work on a meaningful project to empower children in indigenous communities in Panama. Throughout my internship, I provided vital administrative support, such as data entry, record keeping, and scheduling. In addition, as a bilingual translator, I played a key role in ensuring effective communication between the NGO and the indigenous communities. I translated a wide range of materials, including reports, correspondence, and legal documents, from Spanish to English and vice versa. In doing so, I made sure that all translations were culturally sensitive and accurate. In addition to my administrative and translation duties, I participated in meetings and workshops with community members and NGO staff. This experience gave me a deeper understanding of the challenges facing these communities and strengthened my commitment to social justice. Overall, my internship with this Swiss NGO was a transformative experience that allowed me to make a meaningful contribution to an important cause while gaining valuable professional skills. Show less



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Aug 2018 - Mar 2020

  As a Technical Support Specialist at a prominent technology services company, I honed my expertise in resolving complex technical issues with finesse. With a deep understanding of cutting-edge technologies and a passion for problem-solving, I provided impeccable support to clients, ensuring seamless operation of their devices and systems. Leveraging my exceptional communication skills, I effectively translated technical jargon into layman's terms, enabling customers to make informed decisions and maximize their technology investments. This experience bolstered my proficiency in troubleshooting, diagnostics, and customer-centric problem resolution, enabling me to deliver unparalleled technical support in a fast-paced and ever-evolving tech landscape. Show less

• Financial Services Specialist

  • Dec 2017 - Jul 2018

  As a bilingual Financial Services Specialist in the credit card and fraud department of a leading financial institution, I expertly managed high-profile accounts with utmost discretion. Combining astute analytical skills and a meticulous approach, I navigated complex financial data to detect and prevent fraudulent activities. Through effective communication and a deep understanding of financial regulations, I provided exemplary service to clients, ensuring their financial security and peace of mind. This experience honed my expertise in risk management, fraud detection, and customer advocacy, empowering me to deliver exceptional results in a fast-paced and dynamic environment. Show less

• Customer Service Representative

  • Aug 2017 - Dec 2017

  As a Customer Service Representative during the busy holiday season at a renowned retail company, I prioritized exceptional customer experiences despite challenges. With prompt issue resolution and personalized solutions, I maintained professionalism and upheld the company's reputation for outstanding service. This experience enhanced my customer service skills and reinforced the importance of delivering excellence in any situation.