Ludovic Philip
Technical Support Engineer at DataCore Software UK- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Administering Office 365 for Small Business
MicrosoftAug, 2013- Nov, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftAug, 2013- Nov, 2024
Experience
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DataCore Software UK
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United Kingdom
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Software Development
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1 - 100 Employee
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Technical Support Engineer
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Nov 2019 - Present
• Remote Trouble shooting, diagnostic support and problem resolutions • Provides Technical support through Telephone, Chat and Support System • Keeps knowledge up to date with new solutions and educates other Support personnel with any knowledge that helps them. • Delivering short presentations to colleagues as needed. • Works to root cause analysis and educates the customer on cause, workaround and fix. • Performs testing on Engineering releases highlighting any areas for improvement prior to release • Works closely with Engineering to provide input on open issues at the Engineering level on released products • Communicates with Customers on all issues, including those at Engineering level, and continually provides update status until resolved by chasing internally and externally for progress reports. • Works with other third party suppliers for joint customer issues to find common resolution to a customer issue. • Notifies affected Customers and distributes permanent solutions when they become available Show less
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Bluegfx
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Manager
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Apr 2012 - Nov 2019
• In house IT infrastructure support and maintenance. • Maintenance and support of media client site IT infrastructure – remote and onsite. • Install various IT solutions and equipment at client sites. • Implementing documentation and keeping up to date • Evaluate new client sites; make recommendations for solutions and services they require. • Research and evaluate new software and hardware and make recommendations on what products best fit the solutions we propose to our clients in the media industry. • Improving current support procedures and introducing new ones as required. • Assessing IT staff abilities and make recommendations for their development. • Manage IT staff workload. • Recruitment of new IT staff. • Work closely with the sales team and provide technical expertise when needed. • Implementation and management of the Service Desk system Show less
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THQ
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United States
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Computer Games
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200 - 300 Employee
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UK IT Manager
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Apr 2011 - Apr 2012
• Installation, configuration and management of VMware Sphere environments across Europe.• Taking additional responsibilities for vender relationship management.• Additional responsibilities for budget control, asset management for the UK office
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European User & System Support Administrator
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Nov 2007 - Mar 2011
• First point of contact for Pan European user/requester support. • Coordinate the European Help Desk software suite liaising with European counterparts.• Install standard Dell desktop, laptop hardware and peripherals.• Perform daily duties related to maintenance of the THQ server environment• Active Directory maintenance• Produce technical documents to aid users • Completion of Change Requests• Maintain configurations on user laptop/desktop computers that minimize user issues.• Train users on best practices for email and other business applications.• Ensure users working area complies with current health and safety regulations. (i.e. cabling, docking stations etc)• Ad hoc project responsibilities including ongoing office expansion and server/system upgrades. Show less
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DECATHLON FRANCE
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France
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Retail
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700 & Above Employee
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IT Manager
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Apr 2004 - Nov 2007
• Taking initiative to learn company internal organisational structure to optimise problem-resolution efficiency• Creating template server-maintenance documents• Serving as sole desktop analyst providing technical support for 600 users• Instructing users on new system• Organising visits and IT audits in stores, warehouses and services• Training IT beginners in store and responsible for the “IT officer” rate in my country• Managing a network of external service providers and suppliers• Working on budgets and validating invoices and signing off validation of the IT P&L• Webmaster of the Intranet and Internet solutions of my country• Scheduling and ensuring deployments (versioning) and other events Show less
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Senior Sales Assistant & IT monitor
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Nov 2002 - Mar 2004
Resolving the store’s IT problems, stock management, dealing with customer enquiries, advising customers on correct product, delegating tasks and supervising the job in the shop floor.
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Computec
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Cannes, France
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Technical Support Manager
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Oct 2000 - Oct 2002
• Assembly of new computers • Repairs and after-sales service • Installation and setup of different softwares • Managing of workshop with 2 full-time technicians and placement students • LAN’s and WAN’s installation • Site visits-networking, configuration and repairs of fax, printers • Personal computer training • Assembly of new computers • Repairs and after-sales service • Installation and setup of different softwares • Managing of workshop with 2 full-time technicians and placement students • LAN’s and WAN’s installation • Site visits-networking, configuration and repairs of fax, printers • Personal computer training
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Community
