Experience

Dime Community Bank

• United States
• Banking
• 400 - 500 Employee

• Vice President

  • Nov 2023 - Present



Citizens

• United States
• Banking
• 700 & Above Employee

• Branch Manager

  • Feb 2023 - Present



Investors Bank

• United States
• Banking
• 700 & Above Employee

• Branch Manager

  • Oct 2019 - Present

• Assistant Branch Manager

  • Jan 2019 - Dec 2019



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Personal Banker

  • Dec 2009 - Dec 2018

  united states • Manage daily operations of branch in the absence of Branch Manager. • Assist Branch Manager in implementing business development strategies. • Ensure that the branch personnel comply with federal and state laws. • Maintain operational standards to provide an excellent working environment for employees. • Provide warm, friendly, and welcoming atmosphere for both employees and customers. • Own the customer experience; serve as first point of contact for customers entering the… Show more • Manage daily operations of branch in the absence of Branch Manager. • Assist Branch Manager in implementing business development strategies. • Ensure that the branch personnel comply with federal and state laws. • Maintain operational standards to provide an excellent working environment for employees. • Provide warm, friendly, and welcoming atmosphere for both employees and customers. • Own the customer experience; serve as first point of contact for customers entering the branch; Provide quality and exceptionally services to customers. • Assist Branch Manager to achieve sales target and projected profit. • Select, train, supervise and evaluate the branch staff to enhance individual productivity and enable them to function according to job description. • Assist Branch Manager to operate the branch in line with company procedures and policies. • Communicate personally with customers to ensure customer satisfaction. • Resolve customer complaints promptly and efficiently. • Ensure operational excellence and integrity of the branch. • Fulfill quick customer service needs, resolve service-related issues, and provide an excellent customer experience during these interactions. • Execute operational duties within the branch in support of sales personnel, including processing applications, signature cards, check ordering, etc. to support all branch customer segments. • Ensure compliance, operational risk controls in accordance with regulatory standards and policies; and optimize relations with regulators by addressing any issues. Show less



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Insurance operations analyst

  • Aug 2008 - Jun 2009

  Greater New York City Area Processing daily reports and journals for different carriers (Ira feed report), data entry Reconciling daily commission statements Researching and contacting different carriers regarding discrepancies on the commission statements Processing account transfers for different branches Responded to Financial advisors inquires regarding commission credits and adjustments



UBS

• Switzerland
• Financial Services
• 700 & Above Employee

• Treasury Management Specialist

  • Dec 2004 - Jan 2007

  United States •Customer interaction with internal departments and external company’s customers in order to resolve all outstanding problems and issues via multiple phone lines •Communicated with internal departments and external vendors regarding checks and wire transfers •Processed foreign currency transactions •Investigated and resolved breaks in checks and wire transfers. •Worked with several software packages in order to help departments resolve issues with various internal and external transactions… Show more •Customer interaction with internal departments and external company’s customers in order to resolve all outstanding problems and issues via multiple phone lines •Communicated with internal departments and external vendors regarding checks and wire transfers •Processed foreign currency transactions •Investigated and resolved breaks in checks and wire transfers. •Worked with several software packages in order to help departments resolve issues with various internal and external transactions. •Maintained spreadsheets to account for all incoming and outgoing business. •Responsible for closing daily activities which includes scanning checks, balancing journal entries, and banks deposits. •Initiated wire transfer transaction at customer request and verified receipt with a corresponding entity. Show less