Programme Manager - Business Northumberland

• Nov 2018 - Present

ERDF Programme Manager - Business Northumberland

• May 2016 - Present

Digital Business Support Manager

• Oct 2013 - May 2016

Responsible for the delivery and management of an ERDF funded programme of business support for eligible Small and Medium Enterprises (SMEs) across Northumberland, including the development and management of an innovative online E-learning platform. The programme aims to systematically promote the benefits of a super fast broadband connection for business and encourage eligible SMEs to make the most of it.

Associate Project Manager

• Mar 2011 - Oct 2013

• Management of diverse localization projects from receipt to delivery, for a wide and diverse range of international and UK-based clients. Project experience ranges from online advertising, brand campaigns, e-commerce solutions, mobile communication and social media. • Managing the overall process ensuring that projects are kept to a high quality, to program, within budget and that all client needs are met. • Building and maintaining key client relationships as well as spotting key growth opportunities and areas for process improvement. • Able to adapt to contract requirements and experience of adhering to and tracking high service level agreements. • Ability to manage project risks & issues to ensure the successful outcome of the project. Obtaining and documenting all requirements and restrictions on projects. Resolving any issues and initiating corrective action as appropriate. • Ensure maximum efficiency in the allocation of resources and skills on the projects and management of third party contributions to the project. Skilled in working within a high pressure environment. Prioritising and planning the workloads of myself and others, to achieve maximum results. • Creation of detailed documentation for projects including: Project initiation documents, Statements of work, Scopes of work, Project plans with key timings and costs for projects. Show less

Change Control Administrator

• Dec 2010 - Mar 2011

French and Spanish Customer Support

• May 2008 - Oct 2009