Senior Social & Community Executive

• Sep 2022 - Present

Digital & Social Media Executive

• Oct 2019 - Sep 2022

Developed marketing content for social media platforms including Instagram, Facebook, Twitter, TikTok and LinkedIn. Monitored for issues or mentions and responding to messages both private and public. Analysed and reported on campaign and customer service results weekly and monthly using Hootsuite and Pulsar. Developed the Instagram feed and increased its followers from 9,000 to 21,000 in under a year. Worked with other teams to develop internal and external campaigns as well as communicating key updates for Start of Term, Graduation and COVID-19. Lead person for the COVID-19 crisis communications and solely ran the full social media team for almost a year. Show less

Assistant Manager

• Oct 2017 - Oct 2019

Created systems for inventory control and dramatically increasing operational efficiency. Helped with planning scheduled and delegated tasks to meet coverage and service demands. Conducted regular staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals. Monitored security and handled incidents calmly and efficiently. Developed the social media presence and drove high engagement through use of Instagram and Facebook. Monitored key trends and scheduled posts through Hootsuite and natively. Show less

Bar Staff

• Mar 2014 - Sep 2017

Developed loyal and highly satisfied customer base and increased sales by driving operational efficiencies and building excellent customer rapport. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Monitored security and handled incidents calmly and efficiently. Developed custom cocktails for public and private functions. Developed loyal and highly satisfied customer base and increased sales by driving operational efficiencies and building excellent customer rapport. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Monitored security and handled incidents calmly and efficiently. Developed custom cocktails for public and private functions.

Costumer

• Jul 2016 - Jan 2017

Tracked clothes and accessories used in shows and meet and greets. Maintained positive, professional attitude during shows and when dealing with difficult people. Cleaned, treated and prepared outfits ready for performers. Adjusted clothing once performer was dressed, making sure all garments fitted properly and safely. Repaired items when needed or recovered replacement items in tight time constraints when repairs weren’t possible. Used critical thinking to break down problems, evaluate solutions and make decisions. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Proved successful working within tight deadlines and fast-paced atmosphere while creating magic and maintaining show quality. Show less