Lucyana Roldan, PHR

Community Outreach and Resource Planning Specialist (CORPS) at Wage & Hour Division
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Contact Information
Location
Columbia, South Carolina Metropolitan Area
Languages
  • Italian Elementary proficiency
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency

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Joseph Gardner

Lucyana is a tremendous talent; professional balance makes her the ideal human resource practitioner to align personnel with an organization’s strategic goals. In addition to Lucyana’s HR skills, she is someone who is adaptable to the work environment and executes within the team of teams concept to ensure company success. I would serve on the team again with Lucyana, without hesitation!

Brent S.

Lucyana is an exceptional HR professional. She is proactive, flexible, and adaptable to any situation and she understands the importance of aligning HR practices with organizational business goals. She is highly successful in building teams and relationships that achieve significant results, improving the organization and taking it to the next level of excellence. She constantly looked for ways to create HR efficiencies - making processes better and more effective. She sought out self-improvement and never stopped learning and seeking out training or educational opportunities for herself or her team. I would want Lucyana on my team again any day.

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Credentials

  • Professional in Human Resource (PHR)
    HR Certification Institute - HRCI

Experience

    • Law Enforcement
    • 1 - 100 Employee
    • Community Outreach and Resource Planning Specialist (CORPS)
      • Jul 2022 - Present
    • United States
    • Government Administration
    • 700 & Above Employee
    • Wage and Hour Investigator
      • Aug 2020 - Present
    • United States
    • Restaurants
    • 100 - 200 Employee
    • Human Resource Manager
      • Feb 2018 - Aug 2020
    • Bangladesh
    • Advertising Services
    • 1 - 100 Employee
    • Human Resources Business Partner
      • Oct 2017 - Feb 2018

      Strategic and hands-on role that provides full cycle Human Resources support to a large Amazon Fulfillment Center that houses over 3,500 employees. Executing our people initiatives, ensuring a high level of employee engagement, providing great internal and customer support. Provides valuable advice and assistance to all levels of employees on various HR-related issues, organizational design, employee relations, recruiting, compensation, FLSA, benefits, HRIS, safety, or training. Manage HR Functional excellence and process improvement. Lead the strategic development and implementation of Company human resources policies and procedures by providing department-related services and programs to operations management. Provide front line support, Human Resources guidance, coaching and mentoring to managers. Lead change management initiatives from start to finish in a complex changing work environment. Proactively partner with all levels of management to identify key business challenges and strategically link HR programs to corporate business plans to create a positive work environment - Organizational planning and development, leading employee engagement & retention, workforce planning and talent acquisition. Show less

    • United States
    • Law Enforcement
    • 1 - 100 Employee
    • Human Resources Development Manager
      • Aug 2016 - Nov 2017

      Develops, coordinates, and implements Human Resources training and education programs for Human Resources Officer’s Initial Entry Training (IET), Professional Military Education (PME), and all assigned functional courses for the U.S. Army’s Human Resources School incompliance with all applicable Army regulations. Utilizes the ADDIE Model to develop, design, and implement training. - Initiate and execute Human Resources and Leadership training exercises, course management lesson plans, classes, and special training events for over 830 hours of instruction on technical skills for 432 students.- Received and extensively reviewed course materials, training scenarios, Program of Instruction (POI), and training aids including print, media, and real-world situational methodologies to ensure compliance with the course objectives and Army regulations. - Collaborated with other course directors, instructors, and training development managers to ensure the highest level of relevancy in training, and the most current/modern methodologies available.- Provided expertise to subordinate write/instructors including guidance in all areas of Human Resources training principles and methods. - Researched, developed, and revised all training materials as well as designed and implemented computer based instruction. Show less

    • Human Resources Officer
      • Jan 2012 - Aug 2016

      Managed all Human Resources operations including strategic placement and classification of personnel to accomplish tactical communications and support operations throughout southern Europe, the Balkans, and Africa for an Information Technology organization comprised of over 160 exempt, non-exempt, and contracted employees. Served as the Senior Human Resources advisor to senior management on the full range of Human Resources functions and operations applying analytical and problem solving techniques to include: Recruitment, positive employee relations and engagement, onboarding, conflict resolution, investigations of disciplinary issues, and compensation. Managed a Human Resources Department and directly supervised 1 Human Resources Supervisor and 4 Human Resources Generalists.- Instrumental in the development and implementation of innovative processes resulting in the improvement of workforce readiness and performance of over 1,500 personnel by more than 50%. - Direct leadership and guidance to the organization resulted in achieving the Department of the Army and Network Command Fiscal Year 2016 Supply Excellence Awards for outstanding supply and maintenance operations for saving the government over $100k and creating leaner business processes.- Planned and executed over 50 Morale, Welfare and Recreation (MWR) events to boost employee morale with minimal impact to staffing and budget resources with superior results. - Created very successful onboarding program-“Wolverine University” which resulted in a shared understanding organization mission, goals, and vision, enhancing employee engagement and productivity by 60%. . Show less

    • Human Resources Officer
      • Aug 2009 - Dec 2011

      Planned, coordinated, and managed Human Resource operations for a logistic and transportation organization comprised of over 1,500 personnel (over 2,700 during a deployment to Iraq) providing strategic Human Resource operations support to personnel across the globe, primarily in the Middle East. Senior Human Resource advisor to senior management on full range of Human Resource functions and operations to include: onboarding, staffing, compensation, conflict resolution, payroll issues, employee relations, awards recognition, performance management, talent management, recruitment, and retention. Managed a Human Resources section and directly supervised 5 Human Resource Generalists.- Developed a comprehensive personnel management system that allowed the tracking and management of over 2,700 employees from 42 different locations ensuring proper manning requirements during deployed operations to Iraq.- Collaborated in developing and implementing a mass personnel relocation and reintegration plan for over 10,000 personnel returning to the United States as an integral part of contingency operations.- Developed policies and procedures associated with EEO, Affirmative Action Plan, and American with Disabilities (ADA). - Created and managed developmental opportunities, mentorship programs for under represented employees, and succession plans for the organization. Show less

    • Drill Sergeant
      • Aug 2006 - Aug 2009

      Received and extensively reviewed course materials, training scenarios, Program of Instruction (POI) and training aids including print, media, and real-world situational methodologies to ensure compliance for 200-300 students annually. Managed the accountability for facilities over 128k square feet, and equipment and furnishings valued more than $200k without discrepancy or loss.Collaborated with other course directors, instructors and training development managers to ensure the highest level of relevancy in training, and the most current/modern methodologies available. Provided expertise to subordinate write/instructors including guidance in all areas of Initial Entry Training (IET), Mental Health Specialists, Preventative Medicine Specialists, and Soldiers Awaiting Training principles and methods. Ensured the accountability and tracking of student progress through utilization of the Army Training Requirements and Resource System (ATRRS). Monitored and conducted Military training and the inspection of Company areas and formations in accordance with DOD regulations and guidelines. Monitored student progress and recommended adjustments in instruction techniques, methodologies, and approach to ensure students had the best possible chance for success in the course without lowering standards required to pass. Researched, developed, and revised all training materials as well as designed and implemented computer based instruction. Provided all required and curriculum based classroom and field instruction, and enforced environmental, safety, and Army regulations and standards to ensure safety and compliance. Provided one on one training, mentoring, counseling, and motivation to assist students in the accomplishment of their duties. Show less

    • Non Commissioned Officer
      • Aug 1996 - Jul 2006

Education

  • Webster University
    Master's degree, Human Resources Management
    2013 - 2014
  • Texas A&M University–Central Texas
    Bachelor of Applied Science (BASc), Business Administration and Management, General
    2006 - 2010

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