Program Manager

• Apr 2022 - Present

Manager - Projects/BD

• Apr 2019 - Apr 2022

 End to End planning, coordination and implementation of Online Webinars  Project Planning and Implementation of projects at schools/Institutions  Account Management– handling existing clientele for repeat business and coordination of workshops for optimal usage of the product  Business Development – To build sales by contacting and building relationship with new clients and Channel Partners  Coordinating with Customers/Channel Partners on Sales deals or Projects and finalizing deals  Sales strategies – planning and implementation of effective sales strategies  Reporting – on won opportunities and historical trends, team performance, sales forecasting, reduce the sales cycle  Regular mentoring of team, building documents and updation on educational materials, proposal, phone scripts and email templates Show less

Manager, Projects

• Mar 2018 - Apr 2019

 Coordination with internal stakeholders on Product Delivery as per timelines  Managing Online Marketing activities – Creating Product Marketing Media, Arranging Dealer/Channel Partner Meet  Product display on Ecommerce - B2B & B2C channels, Marketing Campaigns on WhatsApp, SMS, Emails & Facebook  Point of contact for all customers and dealers for Sales as well as service issues, if any.  Communication with Channel Partners/Vendor Managements  Coordinating with Customers/Channel Partners on Sales deals or Project Orders and finalizing deals  Coordination with internal stakeholders on Product Delivery as per timelines  Managing sales activities on SAP SCM related to sales and reporting Show less

Manager - Training/ Project Manager

• Jun 2016 - Apr 2017

 Streamlining Business Training for the Telecom vertical  Requirement gathering, scope management, team coordination, tracking, planning for the project  Streamlining of the recruitment process on communication & comprehension assessment  Revamp of existing modules to match the current industry best practices  Responsible for New Hire training and Top Up training  Facilitating training for First Time Leaders  Mentoring potential women leaders and developing their technical skills and upskilling them  Client interaction and stakeholder management and reporting Show less

Project manager, Business consultant

• Jun 2016 - Apr 2017

 Project Management activities to deliver curriculum-based web Based training  Planning, Designing/developing and delivering freelance training material  Providing need-based training, content creation and customization of modules  Business process consulting, pre-project business requirement gathering  Gap Analysis and process mapping  Project Management activities to deliver curriculum-based web Based training  Planning, Designing/developing and delivering freelance training material  Providing need-based training, content creation and customization of modules  Business process consulting, pre-project business requirement gathering  Gap Analysis and process mapping

Scrum Master / Project Manager

• May 2002 - Aug 2015

Played varied roles in [24]7.ai starting from Project coordinator to Scrum master, Senior Project Manager. Was accountable for managing the delivery of critical projects, for providing Project management support for internal projects. Responsible for providing Project updates and of issues & risks to the Senior Management. The scope of project management included all different teams including internal and external teams consisting of vendors, outsourced partners, product companies, internal core and peripheral teams, admin teams, operations, In some of the internal project management coordination included Learning & Development, Human resources, Information Technology, Procurement and Operations team on projects to achieve positive results Client Projects – Handling Technology migration, projects for different business verticals, namely: Retail, Telecommunications, Banking that involves the deployment of a Chat platform. Internal Projects – SDLC projects, Process consulting support, Mobile Application requirement gathering, Process mapping for various functions in the Software solutions department, and Early Warning System Automation. Agile Product development was also introduced in 2014.  Handling end to end transition involving ramp up and expansion of existing accounts  Defining project scope, resources and deliverables, creating Project Schedules, plan project timelines and milestones  Conducting Risk Assessment and formulating risk management plans  Conducting regular project review meetings with project team & clients  Leading and mentoring project staff  Controlling project variances through root cause analysis and correction, tracking and maintaining issue log  Managing costing & billing of Projects by coordinating with the finance team and ensuring that the projects are within budget  Agile Project implementation and change management  Agile Training and documentation Show less