Experience

Manchester Fertility

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Advisor

  • Aug 2020 - Present

  • Coordinating patients’ fertility treatment from start to finish, including arranging tests and scans, discussing financial options and arranging medication deliveries • Acting as first point of contact for patients, dealing with a wide range of queries • Working closely with other administrative and clinical teams to deliver stream-lined patient experience • Managing busy caseload to meet strict KPIs • Ensuring all treatment and documentation is in line with external governing body standards Show less



Putting Pets First

• Manchester, United Kingdom

• Professional Pet Sitter

  • Nov 2018 - Mar 2021

  • Built up a client base of regular customers • Achieved top ranking pet sitter in Trafford from January to April 2019 • Delivered a wide range of animal care services • Ensured the highest level of care to all animals, taking into account medical, behavioural and dietary requirements • Built up a client base of regular customers • Achieved top ranking pet sitter in Trafford from January to April 2019 • Delivered a wide range of animal care services • Ensured the highest level of care to all animals, taking into account medical, behavioural and dietary requirements



VETS4PETS UK LIMITED

• Manchester, United Kingdom

• Client Care Advisor

  • May 2019 - Mar 2020

  • Managed the diaries of 2 vets and 3 nurses, arranged appointments and surgeries • Gave help and advice to pet owners with compassion and discretion • Stock-taking and processed orders of medical supplies • Ran daily and weekly banking reports • Compiling and working through reports of aged debt • Liaised with insurance companies and referral services, ensuring adherence to GDPR • Managed the diaries of 2 vets and 3 nurses, arranged appointments and surgeries • Gave help and advice to pet owners with compassion and discretion • Stock-taking and processed orders of medical supplies • Ran daily and weekly banking reports • Compiling and working through reports of aged debt • Liaised with insurance companies and referral services, ensuring adherence to GDPR



Saica Group

• Spain
• Paper & Forest Products
• 700 & Above Employee

• Front Office Representative

  • Jan 2019 - May 2019

  • Provided administrative support to three departments • Compiled documents for meetings and training days • Acted as first point of contact, directing all phone and email enquiries to correct staff • Managed bookings for 8 very busy meeting rooms, ensuring appropriate facilities were available • Ensured all visitors were greeted warmly, given the necessary health and safety briefings and accounted for their whereabouts throughout their visits • Provided administrative support to three departments • Compiled documents for meetings and training days • Acted as first point of contact, directing all phone and email enquiries to correct staff • Managed bookings for 8 very busy meeting rooms, ensuring appropriate facilities were available • Ensured all visitors were greeted warmly, given the necessary health and safety briefings and accounted for their whereabouts throughout their visits



Healthwork

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Service Executive

  • Oct 2016 - Oct 2017

  • Processed all counselling referrals quickly and efficiently • Ensured KPIs were met • Produced monthly and quarterly statistics for directors • Ensured patients felt at ease in potentially challenging or emotional situations • Processed all counselling referrals quickly and efficiently • Ensured KPIs were met • Produced monthly and quarterly statistics for directors • Ensured patients felt at ease in potentially challenging or emotional situations



Bodyset

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Senior Administrator and Receptionist

  • Jul 2015 - Jul 2016

  • Managed diaries and scheduled appointments across 14 different sites • Delivered training to all new administrative staff • Implemented new documents for daily banking across the company, resulting in fewer errors • Quickly responded to a large volume of telephone and email enquiries • Managed diaries and scheduled appointments across 14 different sites • Delivered training to all new administrative staff • Implemented new documents for daily banking across the company, resulting in fewer errors • Quickly responded to a large volume of telephone and email enquiries



Parkinson's UK

• United Kingdom
• Non-profit Organization Management
• 300 - 400 Employee

• Finance Officer

  • Jan 2014 - Jun 2015

  • Took the lead on processing Annual Finance Returns for more than 40 local groups • Produced budgeting documents and guidelines • Reported group finance data to directors and trustees • Supported volunteers and delivered training across the UK • Payment coding and accounting journal entry • Took the lead on processing Annual Finance Returns for more than 40 local groups • Produced budgeting documents and guidelines • Reported group finance data to directors and trustees • Supported volunteers and delivered training across the UK • Payment coding and accounting journal entry



Spectrum Building Success

• Bristol, United Kingdom

• Operational Assistant

  • Apr 2013 - Oct 2013

  • Managed diaries and scheduled meetings for managers and engineers • Processed purchase orders and subcontractor invoices with speed and precision • Provided support to all departments, managing large and varied workloads • Managed diaries and scheduled meetings for managers and engineers • Processed purchase orders and subcontractor invoices with speed and precision • Provided support to all departments, managing large and varied workloads