Product Solutions Manager

• May 2022 - Present

• Manages the entire integration lifecycle, including gathering technical and functional requirements, and implementing and monitoring customized software solutions for clients. • Provides configuration and best practices guidance to enterprise customers using various third-party ERP and CRM platforms (e.g., Deltek products, QuickBooks) to ensure seamless integration into the Mosaic platform. • Leads cross-functional projects by communicating between engineering, customer success and product teams, tracking project progress and planning weekly sprints. • Supports the Revenue Operations team by configuring, automating, and customizing the company's Salesforce platform to fit the business' needs and building Salesforce reports and dashboards to generate business insights. • Strong knowledge of database design and database management systems such as DataGrip, Microsoft Azure, and SQL Server. • Designs and monitors customized software solutions and manages customer issues and feature requests using Jira, Asana, and other ticket management software. • Performs end-to-end testing on new features and integrations to ensure all specifications are met. Show less

Project Coordinator | Socio-Economic Analyst

• Dec 2018 - Nov 2021

Project Coordinator (Secondment)

• Jan 2021 - Oct 2021

Customer Experience Associate

• Oct 2018 - Jan 2019

Restaurant and Lounge Server

• Oct 2016 - Nov 2018

Vice President, Recruitment

• Jan 2017 - Jan 2018

Business Development Co-op

• May 2016 - Sep 2016

Notetaker

• Jan 2015 - Apr 2016

UBC Imagine Day Orientation Leader

• Mar 2015 - Dec 2015