Experience

FPD

• South Africa
• Higher Education
• 200 - 300 Employee

• Head: Short Learning Academy

  • Nov 2020 - Present

  • Experience executing multiple academic programmes in Africa.• Project and Operations Management expertise. Specifically managing academic partners and supporting implementation of donor-funded programmes.• Reviewing and streamlining internal processes and systems for optimal efficiency and student experience.• Developing and sustaining key relationships.• Oversee roll-out of Short Learning Programmes through implementation, tracking and reporting of students and deliverables.• Manage all aspects of operations and logistics, including program-specific responsibilities such as business planning, budgeting, marketing strategies, quality assurance, budget monitoring, stakeholder engagement, customer expectation management, and the successful execution and closure of projects and programs.• Ensure that all training and eventing platforms & reporting are functional to meet the needs of customers.• Conceptualize and implement processes & operating procedures to ensure all student, client, anchor, faculty, speaker and donor satisfaction levels are optimum.• Manage all department budgets to meet commercial and donor targets. Ensure less than 10% variance between worst-case and monthly actuals.• Achieve compliance with regulatory authorities, donor, and client requirements.• Use critical thinking to break down problems, evaluate solutions and make decisions.• Resolve problems, improve operations and provided exceptional service. Show less

• Project Lead on International Funded Program during COVID-19 Pandemic

  • May 2020 - Oct 2020

  • Conceptualized and executed Regional e-Learning Scholarship program.• Provided training to an estimated 2 037 successful scholarship applicants to the equivalent of $269,158.53 in sponsored courses across 31 e-Learning courses.• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.• Gained extensive knowledge in data entry, analysis and reporting.• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.• Delivered services to customer locations within specific timeframes.• Worked flexible hours across night, weekend and holiday shifts. Show less

• Promoted to: Head of Unit: Travel Bureau

  • Jan 2019 - Apr 2020

  • Increased customer satisfaction for Unit substantially.• Achieved annual Unit revenue target.• Developed and implemented Unit’s operating procedures.• Demonstrated strong organizational and time management skills while managing multiple projects.• Managed internal and external client accounts, customised financial management reporting for internal and external clients.Increased revenue from travel related services, automation of processes and systems, website design, Travel Bureau management reporting, marketing exercise, maintaining of preferred supplier list, proposal submission, project start-up and management of FPD Corporate Charter Service, FPD Corporate Charter Service system development, general management to the Travel Bureau as and when required, Destination Management for Conferences and Special Events, onsite support at Conferences and Special Events, manage all travel related activities for department, conferences and special events, ensure compliance of venues to company standards, maintaining & updating of company’s standard operating procedures, creating and updating of department performance appraisals, creating and updating of department balance score cards. Show less

• Promoted to: Travel Bureau Manager

  • Sep 2011 - Dec 2018

  • Responsible to start up the new Unit.• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.• Arranged travel accommodations for groups, couples, executives, and special needs clients.• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new business.• Helped senior managers make effective decisions based on current and accurate reporting.• Proved ability to learn quickly, be resilient and adapt to new situations. Show less

• Promoted to: Programme Coordinator: Training Department

  • Feb 2007 - Aug 2011

  • Coordinated all allocated face-to-face training events and distance course administration.• Monitored income and expenditures to remain within budget and improve forecasting accuracy.• Excelled in project & programme management. • Experience implementing training programmes in seven provinces in South Africa.• Planned and executed the annual Graduation Ceremony.• Identified methods and tools to promote student success in project-based learning.• Planned, formulated, and assessed goals, policies, and activities designed to implement educational objectives and performance standards.• Assessed student performance and utilized feedback to increase educational program success. Show less

• Programme Administrator: Training Department

  • Dec 2004 - Jan 2007

  • Monitored student progress and implemented intervention strategies to support student success.• Maintained excellent communication with students and supervisory staff members.• Created course timelines, working with supervisory staff to assign and monitor student workflow and oversee learning projects from development to completion.• Excelled in the administration of student databases, registration process, face-to-face event planning, monitoring of assignment submission, and student journey.• Skilled at working independently and collaboratively in a team environment.• Devised and implemented processes and procedures to streamline operations.• Maintained student database system to track and analyse operational data. Show less