Experience

Livi

• Brazil
• Real Estate and Equipment Rental Services

• Clinical Recruiter

  • Jul 2022 - Present

• Operations Supervisor

  • Jan 2022 - Aug 2022

• Senior Medical Operations Administrator

  • Jun 2021 - Jan 2022

  Successfully and efficiently coordinating the administrative duties for the innovative healthcare app LIVI which provides digital video consultations to patients across the UK, partnered with several hundred NHS GP practices.Processing a vast array of post consultation medical care for patients with the main responsibility of providing on-hand support for clinicians and GPs working on the service, and escalating various issues across departments where necessary.Communicating effectively with the team, healthcare professionals and patients alike to ensure the smooth delivery of excellent healthcare in line with NHS guidelines.Promoted to Senior Administrator within 7 months of working for the company, involving coordinatingand conducting training for new employees, being a point of contact for a 20-strong team, and working to improve service.

• Medical Operations Administrator

  • Oct 2020 - Jun 2021



iTutorGroup

• China
• E-learning
• 500 - 600 Employee

• English Language Tutor

  • Aug 2020 - Oct 2020

  A TEFL-certified English Language tutor for Chinese internationals. My role involves tutoring a variety of proficiency levels including beginner-level English, intermediate and advanced fluency, and business communication for professionals.I needed excellent grammar, written and verbal speaking skills to become a qualified teacher. The role has also allowed me to further develop my interpersonal and communication skills with a huge variety of people. A TEFL-certified English Language tutor for Chinese internationals. My role involves tutoring a variety of proficiency levels including beginner-level English, intermediate and advanced fluency, and business communication for professionals.I needed excellent grammar, written and verbal speaking skills to become a qualified teacher. The role has also allowed me to further develop my interpersonal and communication skills with a huge variety of people.



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Mortuary and Bereavement Officer

  • May 2017 - Jan 2020

  I was solely responsible for the upkeep of the department involved when patients pass away at Poole Hospital NHS Foundation Trust. I worked singularly to run the Mortuary Department whilst maintaining close contact with a vast cohort of consultants, funeral directors and coroners to ensure its smooth upkeep. My duties included continuous upkeep of the Mortuary remote register, close telephone and email communication to all those involved in the process, and meticulous administrative organisation of the entire department. Professionals whom I would interact with on a regular basis include: consultants, bereavement counsellors, coroners, Dorset Police, funeral coordinators and bereaved families.This job has allowed me to develop excellent office administration skills, remote database competency, telephone and email communication skills, interpersonal skills, understanding of data privacy protection and a whole wealth of other important qualities.

• Cytology Laboratory Assistant

  • Dec 2016 - Sep 2018

  I worked as a laboratory assistant for the gynaecology and cytology department at Poole Hospital NHS Foundation Trust.Duties included running gynaecology tests, administration for cervical cancer screens and liaison across levels.



Cardiff University / Prifysgol Caerdydd

• United Kingdom
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Sep 2018 - Jul 2019

  I spent my placement year working for the IMAGINE-ID/ECHO team of the Division of Psychological Medicine and Clinical Neuroscience at the Haydn Ellis building, researching children with Copy Number Variants. This is one of the leading research institutes in the world. My role included face-to-face clinical home visits, vast amounts of meticulous data entry and analysis, telephone and email communication, and general administrative duties. Because I was already trained as a Phlebotomist from previous years, I was able to take DNA samples from each of the families we visited for analysis in the laboratory. This was crucial for giving me an in-depth insight into DNA analysis.I loved my time here, and the job enabled me to communicate effectively and closely with families and my team alike. It furthered my organisational, interpersonal and professional skills in this field.

• Phlebotomist

  • Aug 2015 - Mar 2016

  My role as a Phlebotomist within the NHS was a clinical position whereby I conducted blood tests in outpatient clinics and on challenging wards with Poole Hospital.In my role I was responsible for evaluating patient care needs and strategic prioritisation of blood tests to maintain quality and efficient patient care.This role gave me vital communication skills in a challenging patient environment, proficiency at taking blood samples, and important experience working with stroke patients, dementia and children with special needs.



Tesco

• Jordan
• Business Supplies & Equipment
• 700 & Above Employee

• Customer Service Advisor

  • Jul 2015 - Mar 2016

  This job required me to effectively communicate face-to-face with a variety of customer queries and complaints in a polite, effective and friendly manner.From this job I developed the ability to work great in a team and communicate effectively to form long-lasting colleague relations. I also developed a significant work ethic from this. This job required me to effectively communicate face-to-face with a variety of customer queries and complaints in a polite, effective and friendly manner.From this job I developed the ability to work great in a team and communicate effectively to form long-lasting colleague relations. I also developed a significant work ethic from this.



B&Q

• Belgium

• Customer Service Advisor

  • Jul 2013 - Jul 2015

  From the age of 16 to 18 I was employed as a customer service advisor on the returns desk of B&Q Christchurch. Here I dealt with a variety of customer returns, queries and complaints in a polite and effective manner.I developed strong communication skills and ability to address problems professionally from this role. It also gave me a strong work ethic and a desire to add to the workforce. From the age of 16 to 18 I was employed as a customer service advisor on the returns desk of B&Q Christchurch. Here I dealt with a variety of customer returns, queries and complaints in a polite and effective manner.I developed strong communication skills and ability to address problems professionally from this role. It also gave me a strong work ethic and a desire to add to the workforce.