Experience

The Manchester Conference Centre

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Reservations Manager

  • Mar 2011 - Present



Shire Hotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Rooms Revenue Manager

  • Oct 2009 - Dec 2010

  Completed a group wide rate review project to ensure the hotel and 3rd party websites performed to their full potential. Resulting in an increased volume of online room revenue. Implemented a new group wide rate strategy for Shire Hotels and Thwaites Inns of Character. Led and worked with the Groups Reservation Managers to develop exiting 3rd party website visibility (Laterooms, Booking.com). Identified new 3rd party sites for Shire Hotels to be an active part of. Managed initial 3rd party contract negotiations, setting and loading rates and hotel descriptions. Developed ongoing relationships with FIT and OTA market managers. Installed and using rate management system Roomlynx. Created and developing reports to record business growth. Show less



Manchester United

• Spectator Sports
• 700 & Above Employee

• Client Relations

  • Sep 2009 - Oct 2009

  A temporary position contacting existing corporate hospitality clients through emails and telephone, chasing contracts, creating duplicate contracts and writing contact letters. Answering hospitality client emails and telephone queries regarding match day facilities. A temporary position contacting existing corporate hospitality clients through emails and telephone, chasing contracts, creating duplicate contracts and writing contact letters. Answering hospitality client emails and telephone queries regarding match day facilities.



Britannia Hotels Ltd

• United Kingdom
• Hospitality
• 300 - 400 Employee

• Assistant Group Yield Manager

  • Jun 2005 - May 2009

  ​Devised competitive rates for events throughout the year i.e. Christmas, school holidays. Identified seasonal peaks and troughs for the group's 33 hotels and amended rates accordingly. ​Involved to a high degree with the installation of Entrity for the group that took them to a centralised reservation system resulting in a successful call centre. ​Ensured rate parity across all selling websites and via the phones in the call centre.​​Implemented Rate Tiger in the group's hotels and trained reservation managers in the use of and benefits of this internet system. Negotiated and loaded corporate group rates using Lanyon and PMS. Trained new starters and introduced them to corporate strategies, structures and computer systems. Developed a good working relationship with third party websites in order to increase room sales and revenue. This led to a strong personal knowledge of a majority of the major websites in the industry, including Laterooms, Bookings.com, Lastminute and Expedia. Show less

• Group Revenue Manager

  • Oct 2003 - May 2005

  Initially managed the room rates for the seven Britannia hotels located in the Midlands before extended remit to cover the full group of 33 hotels.Responsible for increasing room revenue and yield. Amended the selling rates on all websites and ensured that correct rates were being sold at all times.

• Reservations Manager

  • Sep 2001 - Sep 2003

  Day to day running of the reservations department at Britannia Coventry. Taking bookings, following up booking enquiries, rate negotiations, training new starters, dealing with account queries.



ElectronTech

• Daventry, United Kingdom

• Sales Executive

  • Mar 2001 - Sep 2001

  Updated and contacted all clients on the current database to re-introduce the company profile. These calls led to an uplift in sales for the company. Updated and contacted all clients on the current database to re-introduce the company profile. These calls led to an uplift in sales for the company.



Landmark Hotel

• Daventry, United Kingdom

• Assistant Manager

  • Mar 1999 - Mar 2001

  Ran the hotel in the absence of the General Manager and reported directly to the hotel owner on a regular basis. Also responsible for orgainising/running functions, ordering stock and accounting. Ran the hotel in the absence of the General Manager and reported directly to the hotel owner on a regular basis. Also responsible for orgainising/running functions, ordering stock and accounting.



Hotel La Place

• Jersey, United Kingdom

• Receptionist

  • Jun 1997 - Sep 1997

  Responsible for reception duties along with booking accommodation, flights and car hire. Responsible for reception duties along with booking accommodation, flights and car hire.



Hawkwell House Hotel

• Oxford, United Kingdom

• Receptionist

  • Feb 1997 - Jun 1997

  Responsible for all hotel reception duties. Responsible for all hotel reception duties.



Thistle Hotels

• Swindon, United Kingdom

• Trainee Manager

  • Aug 1994 - Feb 1997

  Worked within all the departments of the hotel; Restaurant, Bar, Reception, Housekeeping and Kitchens. Worked within all the departments of the hotel; Restaurant, Bar, Reception, Housekeeping and Kitchens.