Lucy Peña

Executive Coordinator/Relationship Manager at My Psychiatrist
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Contact Information
us****@****om
(386) 825-5501
Location
Fort Lauderdale, Florida, United States, US
Languages
  • Spanish Native or bilingual proficiency
  • English -

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Experience

    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Executive Coordinator/Relationship Manager
      • Jun 2014 - Present

      • Successfully managed and organized multiple large-scale projects from inception to completion, -resulting in increased efficiency and productivity. • Developed and maintained positive relationships with clients, partners, and stakeholders, leading to increased customer satisfaction and retention rates. • Created and implemented effective marketing and communication strategies that resulted in improved brand awareness, increased revenue, and enhanced reputation. • Demonstrated strong… Show more • Successfully managed and organized multiple large-scale projects from inception to completion, -resulting in increased efficiency and productivity. • Developed and maintained positive relationships with clients, partners, and stakeholders, leading to increased customer satisfaction and retention rates. • Created and implemented effective marketing and communication strategies that resulted in improved brand awareness, increased revenue, and enhanced reputation. • Demonstrated strong leadership skills by motivating and managing a team of professionals to achieve project goals and objectives. • Possess excellent written and verbal communication skills, with the ability to effectively communicate with individuals at all levels of an organization. • Ability to quickly adapt to changing situations and environments, while maintaining productivity and professionalism. • Proven ability to analyze complex problems and situations and develop effective solutions and strategies. • Focus on customer satisfaction and growing long-term client relationships through exceptional service and support. • Detail-oriented and possess strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously. • Proficient in project management tools and software, as well as Microsoft Office Suite and other productivity software. Show less • Successfully managed and organized multiple large-scale projects from inception to completion, -resulting in increased efficiency and productivity. • Developed and maintained positive relationships with clients, partners, and stakeholders, leading to increased customer satisfaction and retention rates. • Created and implemented effective marketing and communication strategies that resulted in improved brand awareness, increased revenue, and enhanced reputation. • Demonstrated strong… Show more • Successfully managed and organized multiple large-scale projects from inception to completion, -resulting in increased efficiency and productivity. • Developed and maintained positive relationships with clients, partners, and stakeholders, leading to increased customer satisfaction and retention rates. • Created and implemented effective marketing and communication strategies that resulted in improved brand awareness, increased revenue, and enhanced reputation. • Demonstrated strong leadership skills by motivating and managing a team of professionals to achieve project goals and objectives. • Possess excellent written and verbal communication skills, with the ability to effectively communicate with individuals at all levels of an organization. • Ability to quickly adapt to changing situations and environments, while maintaining productivity and professionalism. • Proven ability to analyze complex problems and situations and develop effective solutions and strategies. • Focus on customer satisfaction and growing long-term client relationships through exceptional service and support. • Detail-oriented and possess strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously. • Proficient in project management tools and software, as well as Microsoft Office Suite and other productivity software. Show less

    • Office Manager
      • Jun 2012 - May 2014

      - Manage a medical front desk in areas of computerized scheduling,billing and medical/insurance records Management. - Perform clinical procedures. - Supervise and train other members of the office staff. ECW software - Obtain medical transcriptions from physicians, A/R collections for the end of the month and daily deposits to the bank. - Coordinating, planing and organization for staff meetings. - Probation billing and monthly report. - Child-net account… Show more - Manage a medical front desk in areas of computerized scheduling,billing and medical/insurance records Management. - Perform clinical procedures. - Supervise and train other members of the office staff. ECW software - Obtain medical transcriptions from physicians, A/R collections for the end of the month and daily deposits to the bank. - Coordinating, planing and organization for staff meetings. - Probation billing and monthly report. - Child-net account authorizations(CFR) Show less - Manage a medical front desk in areas of computerized scheduling,billing and medical/insurance records Management. - Perform clinical procedures. - Supervise and train other members of the office staff. ECW software - Obtain medical transcriptions from physicians, A/R collections for the end of the month and daily deposits to the bank. - Coordinating, planing and organization for staff meetings. - Probation billing and monthly report. - Child-net account… Show more - Manage a medical front desk in areas of computerized scheduling,billing and medical/insurance records Management. - Perform clinical procedures. - Supervise and train other members of the office staff. ECW software - Obtain medical transcriptions from physicians, A/R collections for the end of the month and daily deposits to the bank. - Coordinating, planing and organization for staff meetings. - Probation billing and monthly report. - Child-net account authorizations(CFR) Show less

    • Pharmacy Tech and Office Asistant
      • Nov 2007 - Jun 2012

      Check – in, check – out, collecting co – payment care cloud Software. Scheduling appointments, data entry, interoffice referrals, insurance verification. Preparing charts and encounters - -- -Communication withPCP,medical records, Authorizations for patients, processing paperwork,basic reception tasks, processing and maintenance of Worker’s Compensation paperwork, Pharmacy Technician,dose products, bulk products, refill bottles Check for expired… Show more Check – in, check – out, collecting co – payment care cloud Software. Scheduling appointments, data entry, interoffice referrals, insurance verification. Preparing charts and encounters - -- -Communication withPCP,medical records, Authorizations for patients, processing paperwork,basic reception tasks, processing and maintenance of Worker’s Compensation paperwork, Pharmacy Technician,dose products, bulk products, refill bottles Check for expired meds Responsible for tilling unit bags and supplies Laboratory technician (urinalysis-sbx) Courteously assist all customers, internal and external Show less Check – in, check – out, collecting co – payment care cloud Software. Scheduling appointments, data entry, interoffice referrals, insurance verification. Preparing charts and encounters - -- -Communication withPCP,medical records, Authorizations for patients, processing paperwork,basic reception tasks, processing and maintenance of Worker’s Compensation paperwork, Pharmacy Technician,dose products, bulk products, refill bottles Check for expired… Show more Check – in, check – out, collecting co – payment care cloud Software. Scheduling appointments, data entry, interoffice referrals, insurance verification. Preparing charts and encounters - -- -Communication withPCP,medical records, Authorizations for patients, processing paperwork,basic reception tasks, processing and maintenance of Worker’s Compensation paperwork, Pharmacy Technician,dose products, bulk products, refill bottles Check for expired meds Responsible for tilling unit bags and supplies Laboratory technician (urinalysis-sbx) Courteously assist all customers, internal and external Show less

    • Pharmacy Technician
      • May 2007 - Nov 2007

      Refill bottles, vials, bags and supplies Courteously assist all customers, internal and external Assist as needed in keeping Pharmacy clean and well organized. Check for expired meds. Refill bottles, vials, bags and supplies Courteously assist all customers, internal and external Assist as needed in keeping Pharmacy clean and well organized. Check for expired meds.

    • Pharmacy Technician Externship
      • May 2007 - Sep 2007

      Refill bottles, vials, bags and supplies Courteously assist all customers, internal and external Assist as needed in keeping Pharmacy clean and well organized Check for expired meds Refill bottles, vials, bags and supplies Courteously assist all customers, internal and external Assist as needed in keeping Pharmacy clean and well organized Check for expired meds

    • Pharmacy Technician Externship
      • Mar 2007 - Jun 2007

      Prepare simple drug compounds Responsible for tilling unit dose products, bulk products. Prepare simple drug compounds Responsible for tilling unit dose products, bulk products.

Education

  • Concorde Career Institute-Miramar
    Pharmacy Technician Diploma, Pharmacy Technician/Assistant
    2005 - 2007
  • SMODA
    Bachelor's degree, Fashion Design
    1988 - 1992
  • Universidad Libre de Colombia
    High school
    1981 - 1985

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