Experience

The Closet Lover

• Singapore
• Retail
• 1 - 100 Employee

• Area Manager

  • Aug 2020 - Present



Coach

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Manager

  • Apr 2018 - Feb 2019

  • Manage staff roster and exert control on labor / manpower costs• Responsible for driving $500k revenue per month• Preparation of management reports (sales / inventory)• Proactively identifying performance gaps and implementing process improvements. • Developing business strategies to raise our customers’ pool, expand store traffic and optimize profitability• Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff• Ensuring high levels of customers satisfaction through excellent service• Complete store administration and ensure compliance with policies and procedures• Maintain outstanding store condition and visual merchandising standards• Propose innovative ideas to increase market share• Conduct personnel performance appraisals to assess training needs and build career paths• Deal with all issues that arise from staff or customers (complaints, grievances)



DFS Group Limited

• Hong Kong
• Retail
• 700 & Above Employee

• Team Lead

  • Jul 2014 - Mar 2018

  • Lead a team of over 70 Sales Associates across DFS Consistently hit and exceeded sales goals by 20%.• Responsible for achieving S$6m revenue per month Always achieved monthly target as a Team Lead and grew sales by 15% YoY.• Developed and assigned monthly sales quotas to over 200 local sales associates in the country.• Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base.• Responsible for feedback and mentoring of associates to help achieve respective targets.• Work on a permanent rotation shift as required by the needs of the business Responsible for scorecards and metrics for rating and bonus calculations.• Manage team visibility on the shop floor for optimal staffing and floor coverage.• Act as a Subject Matter Expert on all product related queries.

• Sales Associate

  • Jul 2008 - Jun 2014