Experience

ETC Sports Surfaces Limited
• United Kingdom
• Construction
• 1 - 100 Employee
• Office Administrator

  • Apr 2021 - Aug 2021


Informa

• Croatia
• IT Services and IT Consulting
• 1 - 100 Employee

• Front of House Team Leader

  • Oct 2015 - Sep 2020

  London, United Kingdom · Training and developing team members across reception and facilities. · Providing front of house duties when needed to support the team such as booking meeting rooms, arranging catering requirements, setting up AV requirements, conference calls and switch board operation for multiple offices. · Coordinating and prioritizing the facilities team and helpdesk. Raising both reactive maintenance jobs and planned Maintenance. Placing maintenance callouts and arranging access passes for… Show more · Training and developing team members across reception and facilities. · Providing front of house duties when needed to support the team such as booking meeting rooms, arranging catering requirements, setting up AV requirements, conference calls and switch board operation for multiple offices. · Coordinating and prioritizing the facilities team and helpdesk. Raising both reactive maintenance jobs and planned Maintenance. Placing maintenance callouts and arranging access passes for contractors. Liaising with the building management team regarding all aspects of maintenance. · Processing new starters for the business through producing access passes which link to all aspects of the buildings smart systems (room bookings, cashless vending and lockers). Processing leaver information and submitting staff expenses. · Purchase to payment process followed for all services and suppliers including managing and ordering office supplies through ORACLE. · Administration of ‘smart systems’ including the Manhattan room booking system, Redstone desk booking, Sentios visitor management system, FACTS building facilities helpdesk system, VECOS locker system and Integri Access Control system. · Developing procedures and assisting for installations across the business for new computer systems and processes. · Escalation of problems i.e. Business critical issues like a power outage to senior management and business. · Proficient IT skills including all MS office systems EXCEL, Word, Outlook, PowerPoint and Oracle. · Coordinating innovative and inspiring events for UBM and external clients/sponsors of UBM tradeshows and exhibitions from the initial spec right through to the implementation of logistics, booking speakers, arranging catering and entertainment. · Booking AV equipment and engineers to attend site both internal UBM support staff and external AV companies · Creating event literature, presentation slides and advertising Show less



UBM plc

• United Kingdom
• Events Services
• 200 - 300 Employee

• Customer services assistant

  • Oct 2012 - Feb 2015

  London, United Kingdom · Day to day running of 2 receptions within the office · Switchboard operator · Front of house contact for internal and external clients, visitors, staff, contractors and management. · Providing cover to the facilities helpdesk assistant, booking in contractors, arranging access passes, raising reactive maintenance jobs and distributing to the maintenance and cleaning teams.



UBM Medica

• Publishing
• 1 - 100 Employee

• Telemarketer

  • Jun 2012 - Oct 2012

  London, United Kingdom · Building a data base of new contacts within the medical sector · Building relationships with exhibitors and delegates in order to up-sell pulse seminar events · Dealing with inbound phone and email enquiries to the events and marketing departments · Producing and collating PowerPoint presentations for note speakers. · Producing delegate packs for seminars



Mitchells & Butlers

• United Kingdom
• Retail Office Equipment
• 1 - 100 Employee

• Assistant Manager

  • Jan 2008 - Oct 2012

  Assistant Manager across various different sites within the Premium Country Pub Brand. · General management a pub and restaurant with an average turnover of 28K a week · Responsible for the commercial success of the business whilst overseeing all aspects of front and back of house. · Ensuring sales targets are met whilst monitoring profitability and performance · Recruiting new staff members, performance management, implementing training and leading team meetings