Experience

We Are Oasis

• Kenya
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Junior Project Manager

  • Jun 2021 - Present

  Key Responsibilities: -Planning, leading, organizing, and motivating Agile project teams -Support the Product Owners in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance -Establishing performance and service goals for the team, accountable for individual performance. -Developing and initiating projects, managing costs and monitoring performance. -Handling complaints, providing appropriate solutions and alternatives within appropriate timeframes, and following up to achieve resolution. -Identifying plans and resources require to meet project goals and objectives. Show less



Fusion Communication Systems

• Kenya
• Telecommunications
• 1 - 100 Employee

• Call Center Agent

  • Jun 2019 - Jun 2022

  -Taking customer calls and provide accurate, satisfactory answers to their queries and concerns -De-escalating situations involving dissatisfied customers, offering patient assistance and support -Calling clients and customers to inform them about the company’s new products, services and policies -Guiding callers through troubleshooting, navigating the company site or using the products or services -Taking customer calls and provide accurate, satisfactory answers to their queries and concerns -De-escalating situations involving dissatisfied customers, offering patient assistance and support -Calling clients and customers to inform them about the company’s new products, services and policies -Guiding callers through troubleshooting, navigating the company site or using the products or services