Customer Operations Manager

• Dec 2015 - Present

Responsible for the overseeing the key customer operations for individuals, employers and training providers. This includes retention and progression for our membership. I set strategic direction and manage the implementation of changes and improvements. Responsible for the overseeing the key customer operations for individuals, employers and training providers. This includes retention and progression for our membership. I set strategic direction and manage the implementation of changes and improvements.

Membership Manager

• Feb 2014 - Present

To grow by recruiting and retaining the Institute’s individual memberships, including registers, under the CQI and IRCA brands, and manage the operations of the department within budget, through the development of a focused well-motivated team which delivers high standards of quality, service, performance and commitment. To grow by recruiting and retaining the Institute’s individual memberships, including registers, under the CQI and IRCA brands, and manage the operations of the department within budget, through the development of a focused well-motivated team which delivers high standards of quality, service, performance and commitment.

Membership Team Leader

• Jan 2012 - Feb 2014

Membership Officer

• Oct 2008 - Dec 2011