Business Development Manager

• Jun 2023 - Present

Credit Manager

• Nov 2019 - Jun 2023

Duties/skills:Managing a team of 4DLA up to $150k Organising and leading monthly meetings with Branch managers nationallyMonitoring cash collections across 10 business unitsOverseeing management of 1800+ accounts nationallyPart of implementation committee for system changes and upgradesAICM MemberReporting functionsMonitoring accounts with uninsured credit limitsTravelling interstate to maintain relationships with key stakeholdersKnowledge and management of PPSRAccessing and reviewing company credit reportsRisk Management Management of legal accounts Insolvency practitioner engagement and management Trade Credit insurance claims Customer service, engagement and relations Developing internal company relationshipsMember of credit network bureauAttending seminarsHandling sensitive informationConflict Management and Resolution Show less

Credit Team Leader

• Oct 2011 - Nov 2019

Duties/skills:Managing a team of 3Being responsible for meeting collection targetsAssessing and processing customer credit applicationsKnowledge of PPSRAccessing and reviewing company credit reportsRisk ManagementAccess to online bank statementsManagement of legal accountsInsolvency practitioner engagement and managementTrade Credit insurance claimsManagement of customer credit disputes and enquiriesAccounts receivableMonitoring 700+ accounts ledgerCustomer service, engagement and relationsReporting functionsReconciliationsDeveloping internal company relationshipsMember of credit network bureausAttending seminarsAbiding by the Privacy ActHandling sensitive informationProcessing credit card paymentsDLA up to $150kBanking allocationsTravelling interstate to engage internal and external stakeholdersLiaising with solicitors on legal mattersMonthly reporting Show less

Credit Officer

• Apr 2010 - Oct 2011

Duties/skills: Call-ahead’s on rental applications Client conversation and details recording and management Inbound Cashfirst enquiries Assisting Cashfirst with customers in arrears Performing mystery shopper calls on internal business network Performing CRL checks Processing Rental applications Management of customer credit disputes and enquiries Processing Out Of Area Cashfirst loan contracts Customer service, engagement and relations Duties/skills: Call-ahead’s on rental applications Client conversation and details recording and management Inbound Cashfirst enquiries Assisting Cashfirst with customers in arrears Performing mystery shopper calls on internal business network Performing CRL checks Processing Rental applications Management of customer credit disputes and enquiries Processing Out Of Area Cashfirst loan contracts Customer service, engagement and relations