Experience

Mayfair House Hotel and Garden

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • May 2022 - May 2023

  • Pre-opening General Manager, 3 months prior to opening • Accountable for the budget of the OS&E purchasing and installation. Achieved a saving of 5% of overall budget, which included cost saving initiatives • Collaborated with the Construction team on punching all areas and troubleshooting specific areas to ensure Hotel was ready for opening • Worked with creative agency for hotel positioning, marketing and overall creative concept • Collaborated with F&B partner - Lost Boy & Co,… Show more • Pre-opening General Manager, 3 months prior to opening • Accountable for the budget of the OS&E purchasing and installation. Achieved a saving of 5% of overall budget, which included cost saving initiatives • Collaborated with the Construction team on punching all areas and troubleshooting specific areas to ensure Hotel was ready for opening • Worked with creative agency for hotel positioning, marketing and overall creative concept • Collaborated with F&B partner - Lost Boy & Co, for menu concept and programming opportunities • Recruited key leadership roles • Overall P & L responsibility for the Hotel • Designed a strategic plan to target luxury travel programs • Joined local Chamber, and other key organizations for local partnership opportunities & involvement in the community • Achievements & Awards:  Condé Nast Traveler “2023 Hot List”  Travel & Leisure’s 2023 IT List  AAA 4 Diamond Award  Trip Advisor achieved ranking in top #5 out of #156 hotels within 2 months of opening Show less • Pre-opening General Manager, 3 months prior to opening • Accountable for the budget of the OS&E purchasing and installation. Achieved a saving of 5% of overall budget, which included cost saving initiatives • Collaborated with the Construction team on punching all areas and troubleshooting specific areas to ensure Hotel was ready for opening • Worked with creative agency for hotel positioning, marketing and overall creative concept • Collaborated with F&B partner - Lost Boy & Co,… Show more • Pre-opening General Manager, 3 months prior to opening • Accountable for the budget of the OS&E purchasing and installation. Achieved a saving of 5% of overall budget, which included cost saving initiatives • Collaborated with the Construction team on punching all areas and troubleshooting specific areas to ensure Hotel was ready for opening • Worked with creative agency for hotel positioning, marketing and overall creative concept • Collaborated with F&B partner - Lost Boy & Co, for menu concept and programming opportunities • Recruited key leadership roles • Overall P & L responsibility for the Hotel • Designed a strategic plan to target luxury travel programs • Joined local Chamber, and other key organizations for local partnership opportunities & involvement in the community • Achievements & Awards:  Condé Nast Traveler “2023 Hot List”  Travel & Leisure’s 2023 IT List  AAA 4 Diamond Award  Trip Advisor achieved ranking in top #5 out of #156 hotels within 2 months of opening Show less



The Standard Spa, Miami Beach

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Apr 2018 - May 2022

  • Lead a team of 200+ employees in this high-profile Spa hotel in Miami Beach, with 4 Food & Beverage outlets and a 5,000 sq ft spa • Responsible for the overall Hotel P & L and operational budgets • Maintained excellent guest experience resulting in the hotel being ranked #1 out of 236 hotels consistently for 12 months • Created & implemented the annual hotel improvement plan and schedule, and managed it within the 4% FF&E budget • Worked with Revenue & Sales team and increased… Show more • Lead a team of 200+ employees in this high-profile Spa hotel in Miami Beach, with 4 Food & Beverage outlets and a 5,000 sq ft spa • Responsible for the overall Hotel P & L and operational budgets • Maintained excellent guest experience resulting in the hotel being ranked #1 out of 236 hotels consistently for 12 months • Created & implemented the annual hotel improvement plan and schedule, and managed it within the 4% FF&E budget • Worked with Revenue & Sales team and increased rooms revenue, resulting in consistent YOY Revpar growth • Collaborated with Construction team in the $23m renovation of spa, meeting rooms and 2 F&B outlets • Successful relationship building with ownership groups and franchise partner, including a transition to new ownership • Completion of new systems throughout the property, with change in ownerships – Accounting/HR • Successful management of Spa Membership program (700 members) – maintaining relationships; specifically during renovation works • Worked with ownership to continue renovation program during the Covid pandemic to ensure no delay to the re-opening of property Show less • Lead a team of 200+ employees in this high-profile Spa hotel in Miami Beach, with 4 Food & Beverage outlets and a 5,000 sq ft spa • Responsible for the overall Hotel P & L and operational budgets • Maintained excellent guest experience resulting in the hotel being ranked #1 out of 236 hotels consistently for 12 months • Created & implemented the annual hotel improvement plan and schedule, and managed it within the 4% FF&E budget • Worked with Revenue & Sales team and increased… Show more • Lead a team of 200+ employees in this high-profile Spa hotel in Miami Beach, with 4 Food & Beverage outlets and a 5,000 sq ft spa • Responsible for the overall Hotel P & L and operational budgets • Maintained excellent guest experience resulting in the hotel being ranked #1 out of 236 hotels consistently for 12 months • Created & implemented the annual hotel improvement plan and schedule, and managed it within the 4% FF&E budget • Worked with Revenue & Sales team and increased rooms revenue, resulting in consistent YOY Revpar growth • Collaborated with Construction team in the $23m renovation of spa, meeting rooms and 2 F&B outlets • Successful relationship building with ownership groups and franchise partner, including a transition to new ownership • Completion of new systems throughout the property, with change in ownerships – Accounting/HR • Successful management of Spa Membership program (700 members) – maintaining relationships; specifically during renovation works • Worked with ownership to continue renovation program during the Covid pandemic to ensure no delay to the re-opening of property Show less



Highgate

• United States
• Hospitality
• 700 & Above Employee

• General Manager

  • Mar 2016 - Mar 2018

  • Pre-Opening General Manager for The Celino Hotel, 132 bedroome, which will be a part of the Lifestyle Collection with Small Luxury Hotels of the World. • Work with Ownership, Design team, Construction and Architects on all aspects of the hotel operation. • Delivered the Pre-Opening budget for all departments, according to the Ownership proforma. • Interviewed and recruited key executive roles : Sales & Marketing, Engineering, Rooms & Human Resources • Worked alongside creative… Show more • Pre-Opening General Manager for The Celino Hotel, 132 bedroome, which will be a part of the Lifestyle Collection with Small Luxury Hotels of the World. • Work with Ownership, Design team, Construction and Architects on all aspects of the hotel operation. • Delivered the Pre-Opening budget for all departments, according to the Ownership proforma. • Interviewed and recruited key executive roles : Sales & Marketing, Engineering, Rooms & Human Resources • Worked alongside creative agency on all creative strategies including hotel collateral, website design/copy, digital/print promotions and brand development/positioning. • Oversaw the hiring and on-boarding of two Public Relation agencies. • Actively developed strategic partnerships with like-minded luxury and lifestyle brands in fashion, art/culture, wellness and beauty. • Taskforce at three other Highgate Hotels providing General Management coverage : The Hall Hotel South Beach (Highgate takeover & transition), Washington Park Hotel (GM transition) Gates Hotel South Beach (GM transition) Show less • Pre-Opening General Manager for The Celino Hotel, 132 bedroome, which will be a part of the Lifestyle Collection with Small Luxury Hotels of the World. • Work with Ownership, Design team, Construction and Architects on all aspects of the hotel operation. • Delivered the Pre-Opening budget for all departments, according to the Ownership proforma. • Interviewed and recruited key executive roles : Sales & Marketing, Engineering, Rooms & Human Resources • Worked alongside creative… Show more • Pre-Opening General Manager for The Celino Hotel, 132 bedroome, which will be a part of the Lifestyle Collection with Small Luxury Hotels of the World. • Work with Ownership, Design team, Construction and Architects on all aspects of the hotel operation. • Delivered the Pre-Opening budget for all departments, according to the Ownership proforma. • Interviewed and recruited key executive roles : Sales & Marketing, Engineering, Rooms & Human Resources • Worked alongside creative agency on all creative strategies including hotel collateral, website design/copy, digital/print promotions and brand development/positioning. • Oversaw the hiring and on-boarding of two Public Relation agencies. • Actively developed strategic partnerships with like-minded luxury and lifestyle brands in fashion, art/culture, wellness and beauty. • Taskforce at three other Highgate Hotels providing General Management coverage : The Hall Hotel South Beach (Highgate takeover & transition), Washington Park Hotel (GM transition) Gates Hotel South Beach (GM transition) Show less



1 Hotels

• United States
• Hospitality
• 700 & Above Employee

• Hotel Manager

  • Nov 2014 - Feb 2016

  • Heavily involved in $200m renovation and Operational introduction of full service luxury hotel, including responsibilities for staffing, planning, Operating Procedures, Training Implementation, Countdown, FF&E installation, Sales, Marketing, Condominium Rental Program implementation, Recreation, Front Office, Housekeeping and budgeting. • 426 guest rooms and 68 rental management units, 163 Condominiums, 30,000-sq.-ft. meeting space, and 7 dining venues, including Tom Colicchio’s first… Show more • Heavily involved in $200m renovation and Operational introduction of full service luxury hotel, including responsibilities for staffing, planning, Operating Procedures, Training Implementation, Countdown, FF&E installation, Sales, Marketing, Condominium Rental Program implementation, Recreation, Front Office, Housekeeping and budgeting. • 426 guest rooms and 68 rental management units, 163 Condominiums, 30,000-sq.-ft. meeting space, and 7 dining venues, including Tom Colicchio’s first Florida opening. • Three pools, including one Rooftop venue, 650 ft of private beach and 650 ft of Ocean beach. Show less • Heavily involved in $200m renovation and Operational introduction of full service luxury hotel, including responsibilities for staffing, planning, Operating Procedures, Training Implementation, Countdown, FF&E installation, Sales, Marketing, Condominium Rental Program implementation, Recreation, Front Office, Housekeeping and budgeting. • 426 guest rooms and 68 rental management units, 163 Condominiums, 30,000-sq.-ft. meeting space, and 7 dining venues, including Tom Colicchio’s first… Show more • Heavily involved in $200m renovation and Operational introduction of full service luxury hotel, including responsibilities for staffing, planning, Operating Procedures, Training Implementation, Countdown, FF&E installation, Sales, Marketing, Condominium Rental Program implementation, Recreation, Front Office, Housekeeping and budgeting. • 426 guest rooms and 68 rental management units, 163 Condominiums, 30,000-sq.-ft. meeting space, and 7 dining venues, including Tom Colicchio’s first Florida opening. • Three pools, including one Rooftop venue, 650 ft of private beach and 650 ft of Ocean beach. Show less



Morgans Hotel Group - The Shore Club

• General Manager

  • Oct 2012 - Oct 2014

  • Leading a team of 300 employees in this high profile multi faceted hotel with 5 Food & beverage outlets • Increased RevPAR consistently over the past 2 years by 10% through conscious Sales & Marketing initiatives. This includes working closely with the Revenue team by monitoring rates & inventory to ensure maximum rate opportunities, creating value for clients and encouraging innovation, Site Inspection conversion, VIP Travel Agent program and Sales call participation. • Work with… Show more • Leading a team of 300 employees in this high profile multi faceted hotel with 5 Food & beverage outlets • Increased RevPAR consistently over the past 2 years by 10% through conscious Sales & Marketing initiatives. This includes working closely with the Revenue team by monitoring rates & inventory to ensure maximum rate opportunities, creating value for clients and encouraging innovation, Site Inspection conversion, VIP Travel Agent program and Sales call participation. • Work with departments and HR to improve employee engagement scores by 5%. • Lead, compile and analyze annual hotel budgets and review with owners and Management Company • Budget planning, cost control and strategy for a hotel that has dealt with possible foreclosure and changes in ownership. • Monitor standards of work and customer care within all departments. Improved Trip advisor score from 110 to 34. Accomplished this despite the conditions of the hotel. • Continually working on improving Guest satisfaction system by monitoring it on a daily basis, moving from 70% to 88%. • Work with Human Resources to reduce turnover by 7%, time to hire from 62 days to 40 days and Succession Planning. • Ensures a strong presence in the local market through working with the community to develop relationships by attending network activities on a regular basis. • Reduce costs across departments by working with managers to identify areas of savings

• Hotel Manager

  • Oct 2008 - Sep 2012

  • Manage Front Office, Valet, Housekeeping, Spa, Security, Room Service, Daytime pool operation, Retail. • Compilation of Rooms Budget for each year. • Develop Leadership goals for team and track goals to prove achievements. • Implementation of Capex planning to improve hotel standards. • Guest Experience training to entire team to improve guest satisfaction



Morgans Hotel Group - Mondrian Scottsdale

• Director of Rooms

  • 2007 - 2008

  Original Opening team for Hotel. Responsible for branding, uniforms, opening procedures, snagging of guest rooms, co-ordination with F&B team • Manage Front Office, Housekeeping, Engineering, Spa, Security • Appraisals and roadmaps to support and recognize potential, and actively develop staff through succession planning. • Support to Regional Vice President when hotel was without General Manager for 3 months. • Assist in branding property as Mondrian. • Responsible for… Show more Original Opening team for Hotel. Responsible for branding, uniforms, opening procedures, snagging of guest rooms, co-ordination with F&B team • Manage Front Office, Housekeeping, Engineering, Spa, Security • Appraisals and roadmaps to support and recognize potential, and actively develop staff through succession planning. • Support to Regional Vice President when hotel was without General Manager for 3 months. • Assist in branding property as Mondrian. • Responsible for three major projects: renovation of pool area, terrace renovations, and employee areas with a successful completion of all of them. • Raise staff morale through 1:1 job chats, roadmaps, and weekly management meetings. • Introduction and Cost Management – flow through 73% - and wage control. • Hotel Achieved #3 position in Morgans Hotel Group ‘mystery guest’ program in 2007 (YTD 89% 2008). Show less Original Opening team for Hotel. Responsible for branding, uniforms, opening procedures, snagging of guest rooms, co-ordination with F&B team • Manage Front Office, Housekeeping, Engineering, Spa, Security • Appraisals and roadmaps to support and recognize potential, and actively develop staff through succession planning. • Support to Regional Vice President when hotel was without General Manager for 3 months. • Assist in branding property as Mondrian. • Responsible for… Show more Original Opening team for Hotel. Responsible for branding, uniforms, opening procedures, snagging of guest rooms, co-ordination with F&B team • Manage Front Office, Housekeeping, Engineering, Spa, Security • Appraisals and roadmaps to support and recognize potential, and actively develop staff through succession planning. • Support to Regional Vice President when hotel was without General Manager for 3 months. • Assist in branding property as Mondrian. • Responsible for three major projects: renovation of pool area, terrace renovations, and employee areas with a successful completion of all of them. • Raise staff morale through 1:1 job chats, roadmaps, and weekly management meetings. • Introduction and Cost Management – flow through 73% - and wage control. • Hotel Achieved #3 position in Morgans Hotel Group ‘mystery guest’ program in 2007 (YTD 89% 2008). Show less