Head of Customer Experience

• Jan 2023 - Present

Enterprise Account Director

• Jan 2022 - Jan 2023

Principal Consultant

• Oct 2020 - Jan 2022

Lucy is a high performing Strategy Consultant at Slalom specialising in Customer Strategy and Business Change.She has experience across a wide range of industries including public sector, defence, technology and pharma.In addition to her client facing role, Lucy set up and led Slalom’s Employee Advisory board, reporting directly to the GM and leadership team. The board seeks to listen, unpick and understand employee sentiment and feedback, and develops recommendations to leaders to improve employee experience at Slalom. Show less

Consultant

• Jul 2018 - Oct 2020

Manager

• Oct 2016 - Jun 2018

Lucy is a Manager aligned to Strategy within the public sector with an special interest in digital. She has experience in leading teams across Digital, Defence, Health and Central Government. Lucy was selected for EY Edge, EY’s accelerated leadership programme.

Senior Consultant

• Oct 2014 - Sep 2016

Lucy is a high performing Management Consultant aligned to Strategy within the public sector with an special interest in Digital and Customer. She has experience in Digital, Defence, Health and Justice sectors.

Consultant

• Sep 2012 - Sep 2014

Lucy completed the Advisory Consultancy Programme at EY, a fast track Consultant training programme, specialising in Strategy and Business Change within the public sector. She has consulting experience in Defence, Health and Justice sectors.Lucy holds a CIMA certificate in Business Accounting.

PA to IP Director

• Oct 2011 - Jul 2012

As personal assistant to the Director of Intellectual Property, Lucy gave a high level of administrative support to the whole department. As personal assistant to the Director of Intellectual Property, Lucy gave a high level of administrative support to the whole department.

Work Experience

• Jul 2010 - Aug 2010

Lucy split her work experience between Fixed Income, Central Risk and Retail Finance. Lucy split her work experience between Fixed Income, Central Risk and Retail Finance.

HR Assistant

• Feb 2008 - Jul 2008

Lucy worked in the Human Resources department; she was the main point of contact for legal training contract applicants. Lucy organised four graduate open days at the firm and liaised with partners to give talks, for candidates to shadow current trainees, and all of the catering and logistics for each day.

Paralegal

• Nov 2007 - Feb 2008

Lucy worked in the Real Estate Department, where she drafted leases directly for the Senior Partner. Lucy also had an article published in the in-house newsletter.