Experience

Hemsley Fraser

• United Kingdom
• Professional Training and Coaching
• 100 - 200 Employee

• Customer Success Manager

  • Oct 2020 - Present

• Business Development Consultant

  • Feb 2013 - Oct 2020

  Selling and Co-ordinating on site Learning and Development Solutions. Building meaningful business relationships with customers and fitting the right solution to their training requirements.

• Business Development Supervisor

  • Jan 2005 - Mar 2013

  Coordinating and managing a team of 4 in a proactive and reactive manner. Plan, prioritise & allocate workload, Have a portfolio of clients to manage & generate revenue by outbound telesales, track, monitor & report on individual & team performance, collaborate with Marketing to provide regular call campaigns, basic HR duties – Holiday, absences & reviews etc.



Synergy Events

• Netherlands
• Events Services
• 500 - 600 Employee

• Service Quality Officer

  • Apr 2011 - Mar 2012

  Dealing with high level & value complaints from direct customers & the energy ombudsman. The role involved speaking directly with customers to resolving on going issues, letter writing, analysing data, working closely with internal departments & external partners. Dealing with high level & value complaints from direct customers & the energy ombudsman. The role involved speaking directly with customers to resolving on going issues, letter writing, analysing data, working closely with internal departments & external partners.