Lucy Kimani
Multivendor Hardware Support Project Manager at GSM Systems- Claim this Profile
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English -
Topline Score
Bio
Credentials
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CCNA
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Experience
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GSM Systems
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United States
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Telecommunications
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100 - 200 Employee
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Multivendor Hardware Support Project Manager
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Sep 2020 - Present
• Team lead in project planning, coordinating staff and budget allocation for sourcing.• Collaborated with different departments to achieve project goals in a timely and effective manner to achieve the SLA and KPI.• Achieved excellent time management and project management skills to successfully oversee the project from the commencement to date.• Created weekly reports with well-articulated dashboards, showing the progress of the project and achievements on month to month basis.• Work within the set budget and ensure the project costs are within the set budget. Show less
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Contract Manager
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Sep 2018 - Sep 2020
• Evaluate, negotiate and execute contracts for Safaricom account, on behalf of GSM Systems Ltd.• Establish and maintain customer engagement and relationships by serving as a single point of contact for contractual matters.• Manage record keeping for all contract-related correspondence and documentation.• Provide contract-related issue resolution, both internally and externally.• Monitor and complete contract close-out, extension or renewal, as appropriate.
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Customer Service & Relationship Manager
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Jul 2013 - Sep 2018
• Develop and implement a customer relationship framework and strategy for the business and ensure an efficient and timely service for all priority customers and grow company value.• Evaluate and modify the Customer Relationship management process to ensure efficiency and speed in service for all priority customers.• Act as a primary contact for support related queries, managing incidents and problems, ensuring a fast timely resolution in line with SLAs (Service Level Agreements).• Conducting business reviews to ensure clients are satisfied with the Company products and services. Alerting the sales team to opportunities for further sales within key clients.• Updating the CRM and ensuring account managers are aware of changes within clients, monitoring company performance against service level agreements and flagging potential issues. Show less
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Education
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2013 - 2017
Africa Nazarene University
Master of Business Administration - MBA, Project Management -
2007 - 2010
University of Greenwich
BBIT, Business and Information Technology
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