Lucy Gabb Assoc CIPD
HR Manager at Wynne-Jones IP- Claim this Profile
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Topline Score
Bio
Paul Bryan
Lucy is a fantastic people leader! She has great understanding of capability and conduct frameworks and how to implement them naturally in her management style. Lucy really knows how to get the best from her team through providing support, coaching, development, strong communication and motivational leadership. Working with Lucy as a candidate, she has a really clear understanding of what she is looking for, what is really important to her and will communicate with me on a regular basis keeping up to speed with what's happening in her space. I would highly recommend as a real strong asset to your leadership team and know she will had value to your operational performance immediately.
Paul Bryan
Lucy is a fantastic people leader! She has great understanding of capability and conduct frameworks and how to implement them naturally in her management style. Lucy really knows how to get the best from her team through providing support, coaching, development, strong communication and motivational leadership. Working with Lucy as a candidate, she has a really clear understanding of what she is looking for, what is really important to her and will communicate with me on a regular basis keeping up to speed with what's happening in her space. I would highly recommend as a real strong asset to your leadership team and know she will had value to your operational performance immediately.
Paul Bryan
Lucy is a fantastic people leader! She has great understanding of capability and conduct frameworks and how to implement them naturally in her management style. Lucy really knows how to get the best from her team through providing support, coaching, development, strong communication and motivational leadership. Working with Lucy as a candidate, she has a really clear understanding of what she is looking for, what is really important to her and will communicate with me on a regular basis keeping up to speed with what's happening in her space. I would highly recommend as a real strong asset to your leadership team and know she will had value to your operational performance immediately.
Paul Bryan
Lucy is a fantastic people leader! She has great understanding of capability and conduct frameworks and how to implement them naturally in her management style. Lucy really knows how to get the best from her team through providing support, coaching, development, strong communication and motivational leadership. Working with Lucy as a candidate, she has a really clear understanding of what she is looking for, what is really important to her and will communicate with me on a regular basis keeping up to speed with what's happening in her space. I would highly recommend as a real strong asset to your leadership team and know she will had value to your operational performance immediately.
Credentials
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Level 5
CIPDOct, 2022- Oct, 2024 -
CITMA Paralegal Exam
The Chartered Institute of Trade Mark AttorneysNov, 2020- Oct, 2024 -
CIPA
The Chartered Institute of Patent AttorneysMar, 2019- Oct, 2024 -
IAQ - Collective Investments
Chartered Insurance InstituteJan, 2011- Oct, 2024 -
NVQ Management - Level 3
NVQ Training & Consultancy Services LtdJan, 2011- Oct, 2024 -
FA2
Chartered Insurance InstituteJan, 2010- Oct, 2024 -
FA1
Chartered Insurance InstituteJan, 2008- Oct, 2024 -
Financial Planning Certificate 2
Chartered Insurance InstituteJan, 2002- Oct, 2024 -
Financial Planning Certificate 3
Chartered Insurance InstituteJan, 2002- Oct, 2024 -
IAQ - ISA and PEP Administration
Chartered Insurance InstituteJan, 2002- Oct, 2024 -
Financial Planning Certificate 1
Chartered Insurance InstituteJan, 2001- Oct, 2024
Experience
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Wynne-Jones IP
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United Kingdom
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Legal Services
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1 - 100 Employee
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HR Manager
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Mar 2018 - Present
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GL Education
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United Kingdom
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Education
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1 - 100 Employee
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Technical Support Supervisor
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Apr 2017 - Mar 2018
• Managing a team of five employees within a 1st and 2nd line Technical Team. • Monthly 1-2-1’s, PDP and HR meetings held. • Guided team through a new systems implementation, which increased the workload 4 times over. • Managed the resulting backlog of work and introduced ways of reducing it as quickly as possible while keeping the customer experience paramount. • Process improvements using Visio. • Sharing my previous experience to enhance working practices. • Working closely with higher management to improve processes. • Visited other GL offices to support the business and share working practices. • External client site visits supporting new international business. Show less
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West Corporation
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IT Services and IT Consulting
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700 & Above Employee
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Team Leader
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Aug 2016 - Apr 2017
• Managing a team of six employees, based in UK and India. • Introduced PDP’s to staff to aid development • Introduced new MI systems, which saved 1 day per month of management time in obtaining information. • Implemented a new work management system to track workload of team. • New forecasting model introduced for long and short term view based on time and volume. • Daily team meetings to help eliminate the difficulties of the remoteness of the team. • Monthly 121’s and PDP meetings held • Cross trained the team to ensure economies of scale. • Worked within SLA’s and improved SLA’s from 5 days to 3 days. Show less
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Capita
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Contact Centre Team Leader - Zurich Financial Services Account
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Apr 1993 - Jun 2016
• Managed a team of Contact Centre Agents which varied between 12 and 20 agents • Acted as a feeder team to allow the training and development of agents • Ran recruitment campaigns, interviewed staff and ensured staffing levels were maintained. • Succession planning • Coached staff to ensure quality targets were met. • Dealt with escalated calls and acted as a key contact for various Financial Advisers • HR matters, 121’s,PDP’s, SMART objectives set. • Facilitated change through personal commitment and ownership of regulatory and organisational initiatives • Developed culture of continuous professional development • Oversaw complaints under the FCA complaint handling process • Treating customers fairly • Ensured SLA’s were met Show less
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Education
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1982 - 1987
Arle Comprehensive School, Cheltenham
Community
