Lucy Fletcher

Caffi-Bar Supervisor at Chapter Arts Centre
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Contact Information
us****@****om
(386) 825-5501
Location
Cardiff, Wales, United Kingdom, UK
Languages
  • English Native or bilingual proficiency
  • Spanish Full professional proficiency
  • French Full professional proficiency
  • Catalan Full professional proficiency
  • Welsh Elementary proficiency

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Experience

    • United Kingdom
    • Museums, Historical Sites, and Zoos
    • 1 - 100 Employee
    • Caffi-Bar Supervisor
      • Jan 2023 - Present

      - Managing a team of Food and Beverage Assistants in a fast-paced hospitality environment.- Organising and delivering Barista training sessions.- Keeping a record of all café stock and liaising with suppliers as well as other internal and external stakeholders to ensure the smooth-running of the Arts Centre as a whole.- Prioritising workload and working to deadlines when managing the floor as well as catering for several hire spaces during busy shifts.

    • Front of House Caffi-Bar Staff
      • Aug 2022 - Jan 2023

    • Spain
    • Higher Education
    • 500 - 600 Employee
    • International Placements Officer
      • Nov 2020 - Nov 2021

      - Managing database of student placements and setting up administrative systems to improve efficiency. - Working alongside all levels of the University to ensure adherence to documentation deadlines, all though the medium of Catalan. - Correcting and editing CVs and cover letters, coaching and delivery of interview skills sessions with students. - Web edition in multiple languages. - Email and phone communication in four languages: English, Catalan, Spanish and French. - Managing database of student placements and setting up administrative systems to improve efficiency. - Working alongside all levels of the University to ensure adherence to documentation deadlines, all though the medium of Catalan. - Correcting and editing CVs and cover letters, coaching and delivery of interview skills sessions with students. - Web edition in multiple languages. - Email and phone communication in four languages: English, Catalan, Spanish and French.

    • United Kingdom
    • Non-profit Organizations
    • 700 & Above Employee
    • ELA (Primary Education - Catalan Medium) and Private English Tutor
      • Sep 2019 - Nov 2020

      - Using creative ways to promote English Language and Culture among primary-age children through games and exercises. - Encouraging confident communication by means of positive feedback and activities adapted to the correct level. - Lesson-planning for private tutoring, using visual tools and technology to aid learning. - Using creative ways to promote English Language and Culture among primary-age children through games and exercises. - Encouraging confident communication by means of positive feedback and activities adapted to the correct level. - Lesson-planning for private tutoring, using visual tools and technology to aid learning.

    • Performing Arts
    • 1 - 100 Employee
    • Feedback Coordinator
      • Jul 2019 - Aug 2019

      - Ticketing and Ushering performances in a wide range of venues for different performances across London. This required adaptability and problem-solving to accommodate artists and the general public and to ensure an overall positive experience for everyone. - Working independently to collect and collate audience feedback data on performances for Arts Council funding purposes. - Ticketing and Ushering performances in a wide range of venues for different performances across London. This required adaptability and problem-solving to accommodate artists and the general public and to ensure an overall positive experience for everyone. - Working independently to collect and collate audience feedback data on performances for Arts Council funding purposes.

    • United Kingdom
    • Research Services
    • 700 & Above Employee
    • Student Ambassador French & SPLAS Departments
      • Oct 2018 - Jul 2019

      - Liaising with a variety of different stakeholders, including academic, administrative and catering staff before and during events and open days. - Engaging with prospective students, conducting tours of the campus and delivering talks about studying languages and student life in London.- Highlighting the importance of language learning and engaging with other cultures.

    • Student Representative - Staff Student Liaison Committee (SSLC) for French
      • Oct 2016 - Jun 2019

      - Attending regular meetings with academic staff to provide a platform for students of the French Department to express concerns or to give feedback on the running of the department.- Interacting with peers to collect feedback on teaching experience, module choices, coursework deadlines etc.

    • France
    • Higher Education
    • 700 & Above Employee
    • Erasmus Semester at Université Lumière Lyon 2
      • Aug 2017 - Jan 2018

      Completed Erasmus semester specialising in Medieval French Language and Literature and Modern French Translation. Completed Erasmus semester specialising in Medieval French Language and Literature and Modern French Translation.

    • United Kingdom
    • Hospitality
    • 100 - 200 Employee
    • Hostess (Part-time)
      • Sep 2015 - Jun 2016

Education

  • Stretchy Suzie's
    Yoga Teacher Training
    2023 - 2023
  • Universitat Oberta de Catalunya
    Català Nivell Superior (C2)
    2023 - 2023
  • Kay-Lambert Associates
    Team Facilitator Training - Learning and Development
    2022 - 2023
  • King's College London
    BA French and Spanish with a Year Abroad, First Class Honours with Distinctions in Oral Spanish and Oral French
    2015 - 2019
  • Université Lumière Lyon 2
    Erasmus Student, Old French, French language and Translation, Swedish
    2017 - 2018

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