Lucy Fletcher
Caffi-Bar Supervisor at Chapter Arts Centre- Claim this Profile
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English Native or bilingual proficiency
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Spanish Full professional proficiency
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French Full professional proficiency
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Catalan Full professional proficiency
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Welsh Elementary proficiency
Topline Score
Bio
Experience
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Chapter Arts Centre
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United Kingdom
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Caffi-Bar Supervisor
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Jan 2023 - Present
- Managing a team of Food and Beverage Assistants in a fast-paced hospitality environment.- Organising and delivering Barista training sessions.- Keeping a record of all café stock and liaising with suppliers as well as other internal and external stakeholders to ensure the smooth-running of the Arts Centre as a whole.- Prioritising workload and working to deadlines when managing the floor as well as catering for several hire spaces during busy shifts.
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Front of House Caffi-Bar Staff
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Aug 2022 - Jan 2023
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Universitat de Vic – Universitat Central de Catalunya
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Spain
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Higher Education
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500 - 600 Employee
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International Placements Officer
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Nov 2020 - Nov 2021
- Managing database of student placements and setting up administrative systems to improve efficiency. - Working alongside all levels of the University to ensure adherence to documentation deadlines, all though the medium of Catalan. - Correcting and editing CVs and cover letters, coaching and delivery of interview skills sessions with students. - Web edition in multiple languages. - Email and phone communication in four languages: English, Catalan, Spanish and French. - Managing database of student placements and setting up administrative systems to improve efficiency. - Working alongside all levels of the University to ensure adherence to documentation deadlines, all though the medium of Catalan. - Correcting and editing CVs and cover letters, coaching and delivery of interview skills sessions with students. - Web edition in multiple languages. - Email and phone communication in four languages: English, Catalan, Spanish and French.
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British Council
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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ELA (Primary Education - Catalan Medium) and Private English Tutor
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Sep 2019 - Nov 2020
- Using creative ways to promote English Language and Culture among primary-age children through games and exercises. - Encouraging confident communication by means of positive feedback and activities adapted to the correct level. - Lesson-planning for private tutoring, using visual tools and technology to aid learning. - Using creative ways to promote English Language and Culture among primary-age children through games and exercises. - Encouraging confident communication by means of positive feedback and activities adapted to the correct level. - Lesson-planning for private tutoring, using visual tools and technology to aid learning.
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Tête à Tête
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Performing Arts
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1 - 100 Employee
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Feedback Coordinator
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Jul 2019 - Aug 2019
- Ticketing and Ushering performances in a wide range of venues for different performances across London. This required adaptability and problem-solving to accommodate artists and the general public and to ensure an overall positive experience for everyone. - Working independently to collect and collate audience feedback data on performances for Arts Council funding purposes. - Ticketing and Ushering performances in a wide range of venues for different performances across London. This required adaptability and problem-solving to accommodate artists and the general public and to ensure an overall positive experience for everyone. - Working independently to collect and collate audience feedback data on performances for Arts Council funding purposes.
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King's College London
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United Kingdom
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Research Services
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700 & Above Employee
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Student Ambassador French & SPLAS Departments
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Oct 2018 - Jul 2019
- Liaising with a variety of different stakeholders, including academic, administrative and catering staff before and during events and open days. - Engaging with prospective students, conducting tours of the campus and delivering talks about studying languages and student life in London.- Highlighting the importance of language learning and engaging with other cultures.
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Student Representative - Staff Student Liaison Committee (SSLC) for French
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Oct 2016 - Jun 2019
- Attending regular meetings with academic staff to provide a platform for students of the French Department to express concerns or to give feedback on the running of the department.- Interacting with peers to collect feedback on teaching experience, module choices, coursework deadlines etc.
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Université Lumière Lyon 2
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France
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Higher Education
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700 & Above Employee
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Erasmus Semester at Université Lumière Lyon 2
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Aug 2017 - Jan 2018
Completed Erasmus semester specialising in Medieval French Language and Literature and Modern French Translation. Completed Erasmus semester specialising in Medieval French Language and Literature and Modern French Translation.
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Wahaca
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United Kingdom
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Hospitality
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100 - 200 Employee
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Hostess (Part-time)
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Sep 2015 - Jun 2016
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Education
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Stretchy Suzie's
Yoga Teacher Training -
Universitat Oberta de Catalunya
Català Nivell Superior (C2) -
Kay-Lambert Associates
Team Facilitator Training - Learning and Development -
King's College London
BA French and Spanish with a Year Abroad, First Class Honours with Distinctions in Oral Spanish and Oral French -
Université Lumière Lyon 2
Erasmus Student, Old French, French language and Translation, Swedish