Lucy chemutai
ICT Technician at KICC Kenya- Claim this Profile
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English -
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Swahili -
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kalenjin -
Topline Score
Bio
Credentials
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Diploma in Business Information Technology
KCA University
Experience
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ICT Technician
• To provide a ‘second line’ technical support service for desktop systems, in accordance with Service Level Agreements, or with other team targets as appropriate • To take full responsibility for a designated area of the Organisation, working largely without direct supervision, and managing and prioritising own workload • Through rotation, to provide staffing to the Service Desk function, providing a technically proficient telephone based ‘first line’ response to customer queries and problems Show less
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Platinum-Outsourcing & Logistics (EA) Ltd
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Transportation, Logistics, Supply Chain and Storage
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IT Support Specialist
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Aug 2018 - Present
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ICT Technician
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Oct 2016 - Present
• To provide a ‘second line’ technical support service for desktop systems, in accordance with Service Level Agreements, or with other team targets as appropriate • To take full responsibility for a designated area of the Organisation, working largely without direct supervision, and managing and prioritising own workload • Through rotation, to provide staffing to the Service Desk function, providing a technically proficient telephone based ‘first line’ response to customer queries and problems Show less
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Education
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2015 - 2016
KCA university
Diploma in Business Information Technology
Community
