Lucy Atherstone
Senior Customer Account Handler at Alpha-Cure Ltd- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Charlotte Jones
I very much enjoy working with Lucy, she is very friendly and efficient and fun to be around. Her interpersonal and organisational skills are exceptional.
Victoria Atherstone
Lucy shows natural leadership qualities whether working within a team or project managing external stakeholders. She has an amazingly ability to meticulously manage complex international exhibition agendas and internal corporate functions, always paying attention to the finer detail, producing polished results within budget and on time. She is a creative communicator, effective negotiator, and social media geek, I have every confidence that Lucy will have a highly successful career in marketing and events management.
Charlotte Jones
I very much enjoy working with Lucy, she is very friendly and efficient and fun to be around. Her interpersonal and organisational skills are exceptional.
Victoria Atherstone
Lucy shows natural leadership qualities whether working within a team or project managing external stakeholders. She has an amazingly ability to meticulously manage complex international exhibition agendas and internal corporate functions, always paying attention to the finer detail, producing polished results within budget and on time. She is a creative communicator, effective negotiator, and social media geek, I have every confidence that Lucy will have a highly successful career in marketing and events management.
Charlotte Jones
I very much enjoy working with Lucy, she is very friendly and efficient and fun to be around. Her interpersonal and organisational skills are exceptional.
Victoria Atherstone
Lucy shows natural leadership qualities whether working within a team or project managing external stakeholders. She has an amazingly ability to meticulously manage complex international exhibition agendas and internal corporate functions, always paying attention to the finer detail, producing polished results within budget and on time. She is a creative communicator, effective negotiator, and social media geek, I have every confidence that Lucy will have a highly successful career in marketing and events management.
Charlotte Jones
I very much enjoy working with Lucy, she is very friendly and efficient and fun to be around. Her interpersonal and organisational skills are exceptional.
Victoria Atherstone
Lucy shows natural leadership qualities whether working within a team or project managing external stakeholders. She has an amazingly ability to meticulously manage complex international exhibition agendas and internal corporate functions, always paying attention to the finer detail, producing polished results within budget and on time. She is a creative communicator, effective negotiator, and social media geek, I have every confidence that Lucy will have a highly successful career in marketing and events management.
Experience
-
Alpha-Cure Ltd
-
United Kingdom
-
Industrial Machinery Manufacturing
-
1 - 100 Employee
-
Senior Customer Account Handler
-
Mar 2023 - Present
-
-
Customer Accounts Executive
-
Jun 2015 - Mar 2023
• Daily management of 36 global customer accounts including OEMs, dealers and end users within Europe, Middle East, Southeast Asia, South Asia, Southern Africa and the Americas.• Major account management, annual turnovers of £3m.• Process customer quotations, sales orders and technical support enquiries. Monitor the production process from orders to shipment to ensure completion deadlines are met. • Liaise with co-workers across all departments; sales, finance, production, dispatch, IT, marketing and technical support. • Source and purchase consumable products from external suppliers.• Management of returns, customer complaints and stock control management.• Responsible for overseeing customer financials to ensure accounts are fully up to date.• Proficient use of Microsoft Office 365 and internal business systems including bespoke CRM, Access databases and provision of basic IT support to office staff.
-
-
Marketing & Events Co-ordinator
-
Nov 2012 - Jun 2015
Event Management* Meeting pressurised deadlines and scheduling event agendas* Ordering stand furniture and power supplies* Allocating customer VIP tickets* Organising event advertisements, catering and audio visual* Organising guest speakers and event agendas* Managing a budget for both business and social eventsSocial Media Marketing* Twitter - scheduled tweets, hashtaging and @'ing, strategic following of customers, prospects and opinion formers* Facebook - Creating company pages, posting relevant content, keeping up to date on company and customer news* Instagram - Posting interesting pictures for our followers, for both business and company social events* Google + - Keeping up to date with news within the industry, sharing relevant content on our page* LinkedIn - Updating our company pages to keep our customers informed of any updates, posting job vacanciesProcurement* Liaising with current and potential suppliers and negotiating the best prices possible* Finding the best quality along with best value for all new and existing products bought in by the company* Buying company branded uniform, stationery and other items needed within the company
-
-
-
ie Office Equipment Ltd
-
United Kingdom
-
Retail Office Equipment
-
Accounts Manager
-
Nov 2010 - Jan 2014
• Management of customer accounts from quotations and order processing. • Face to face customer communications from ad hoc deliveries. • Completed Level 1 Booking course to assist owners with accounting. • Management of customer accounts from quotations and order processing. • Face to face customer communications from ad hoc deliveries. • Completed Level 1 Booking course to assist owners with accounting.
-
-
Education
-
1993 - 1995
Rugby Art College
-
1988 - 1993
Danetre School, Daventry
GCSE's
Community
