Experience

M1 Limited

• Singapore
• Telecommunications
• 700 & Above Employee

• Customer Care Officer

  • Nov 2013 - Present

  • Call Center environment • Delivered great service to not just satisfying customers, but amazing them. • Handling customer enquires of promotions and online orders • Ensure to meet customers expectations. • Follow up the demand of M1 market trends and provide the news to customer once update. • Taking customers special request and work with team manager to ensure proper customer service is been delivered. • Following SOP to meet the KPI • Complete the task independently, and adhere the teamwork as a member of the team. • Convert to perm staff and cross train with prepaid service • Serve customers with different cultures and make different customers understand the Service/Benefits/Promotions • Call out customers to assist renew the expired contact and explain the details of benefits • Help junior staff adapt to their new job better Show less



Singtel

• Singapore
• Telecommunications
• 700 & Above Employee

• Customer Service Officer

  • Sep 2010 - Oct 2013

  • Call Center environment • Provide quality customer service to SingTel general hotline customers. • Promo to serve SingTel premium customers. • Up sell mobile value added services to customer through the call. • Handling customer enquires of new line sign up and re-contract eligibility of handphone/Fibre/mobile broadband • Provide the network setting via phone to ensure customer can use the service • Explain the billing and make customer understand • Working with Team leader for Special arrangement of bill payment and adjustment to ensure customer's satisfaction and loyalty • Follow up customer's special request and work with customer service manager to ensure proper customer service is been delivered -Award: Top Team Award Solution Plus Program Jan 2012 1st Position in MGE Solution Plus Program Jan 2012 1st Position in MGE Solution Plus Program May 2012 2nd Position in MGE Solution Plus Program Nov 2012 Show less



EASB East Asia Institute of Management

• Logistic of QMU Choir

  • Aug 2009 - Apr 2010

  • College Choir • Collating and printing the lyrics • Purchasing the performance costume and the other accessories within the budget • Recording rehearsal activities, date and time • Distributing/collecting the lyrics file, costume and accessories • Working as a Bridge between lecturer and members • College Choir • Collating and printing the lyrics • Purchasing the performance costume and the other accessories within the budget • Recording rehearsal activities, date and time • Distributing/collecting the lyrics file, costume and accessories • Working as a Bridge between lecturer and members



宝利来大酒店 BaoLiLai Hotel

• 客房服务 Room Service Trainee

  • May 2009 - Jul 2009

  • Hospitality • Housekeeper Service • Clear up the rooms and provide 5star service to customer • Taking order from customer for cleaning up room again and adding on/changing daily necessities • Tidying up customer's private clothes and shoes at the same place to ensure they can get it easily • Advice the main places of interest and the way to reach if customer enquire • Handling customer special request and work with supervisor to ensure proper customer service is been delivered Show less