Lucky Lopez
Sales Manager at The Forest Lodge at Camp John Hay- Claim this Profile
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Topline Score
Bio
Credentials
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National Certificate II in Customer Services
Philippine TVET Competency Assessment and Certification SystemDec, 2019- Nov, 2024
Experience
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The Forest Lodge at Camp John Hay
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Philippines
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Hospitality
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1 - 100 Employee
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Sales Manager
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Sep 2019 - Present
•Identify new business leads by examining local market trends and competition activities •Acquiring and developing new business accounts and preparing sales proposals for clients •Generate new business, close deals, and increase revenue by cold calling, on-site visits and sales tours, and community networking •Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients. •Develops strategic action plans for hotel to drive measurable, incremental sales revenue •Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships. •Represent Hotel in various events and exhibition. •Handling and resolving customer complaints regarding a product and/or service •Targeting key accounts potential for the company. •Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. •Responsible for Corporate and Travel Agent Room Sales for the hotel. •Identify new markets and business opportunities and increase sales •Planning and directing the hiring and training of new Sales Representatives •Directing and coordinating all sales activities locally and regionally •Attending all department and hotel meetings as necessary. •Manages and develops relationships with key internal and external stakeholders •Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels. •Supports the Director of Sales and Marketing in preparing the department budget as well as the hotel's overall sales goals and strategy •Reporting functionally to the Director of Sales and Marketing, administratively to the Resident Manager Show less
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Baguio Country Club
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Baguio City, Cordillera Admin Region, Philippines
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Express Service Coordinator
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Feb 2013 - Jul 2019
•Provides information on hotel services, tourism and community activities to inquiring members and guests •Prepares outlet collections or summary of revenue transactions through the daily reports submitted to the Checkers, Membership Accounts Office and Internal Audit Department per shift. And check completeness of checks and guest checks •Strictly observed the sequential use of sales invoices such as guest checks and miscellaneous chits and other accountable documents such as official receipts and scrip money •Thoroughly understands and strictly adhere to the Club’s Internal Control procedures in cash handling, billing and collections, and management information system •Knowledgeable of the actual and existing room configuration; types, location, lay out, rack rate and existing marketing packages Show less
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Philippine National Bank
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Philippines
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Banking
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700 & Above Employee
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Account Assistant
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Sep 2010 - Jun 2012
•Assist Account Officer in their aspects such as deposit solicitation, client call / plan visits •Calls client for daily re-pricing and mode of payment on interest/principal •Ensures that transactions are properly documented, approved and forwarded to the booking unit before cut-off time •Maintains records on accounts handled and monitors all loan applications to ensure that all legal, financial and collateral requirements are submitted by the client •Coordinates with other units of the Bank regarding required documents, balances, performance, status of branch accounts and other information on existing clients •Early identification of possible problems and formulation of necessary action plans with close supervision of the immediate Account Officer •Collection of all interest and principal payments until full payment is obtained Show less
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Education
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University of Baguio
Master in Business Administration, Business, Management, Marketing, and Related Support Services -
University of the Cordilleras
Bachelor of Arts in Communication, Business/Corporate Communications
Community
