Experience

Top of Mind Networks
• Operations Specialist

  • Aug 2014 - Present


Gentiva Health Services

• United States
• Hospitals and Health Care

• LMS Technical Administrator (Temp)

  • Jun 2014 - Aug 2014

  Conduct tests on web-based training software for hospice field nurses; audit hospice branches for inactive contractors - Ensured that courses were navigable, user-friendly and intuitive for end-user within Relias learning environment - Recorded HTML errors, content inconsistencies, and broken links into a spreadsheet and reported results via PDF - Contacted branch directors to obtain contractor employment data and compiled into Excel for auditing purposes Conduct tests on web-based training software for hospice field nurses; audit hospice branches for inactive contractors - Ensured that courses were navigable, user-friendly and intuitive for end-user within Relias learning environment - Recorded HTML errors, content inconsistencies, and broken links into a spreadsheet and reported results via PDF - Contacted branch directors to obtain contractor employment data and compiled into Excel for auditing purposes



MSI Benefits Group Inc.

• United States
• Insurance
• 1 - 100 Employee

• Eligibility Specialist (Temp)

  • May 2014 - Jun 2014

  Served as a first point of contact for an insurance broker in the eligibility department, processing change requests to employees' benefits packages and worked with human resources for various small counties, cities, and healthcare clinics. - Oversaw and processed the benefits on new hires - Worked daily and extensively with MS Excel and Word - Responsible for correct wording punctuation and grammar with published documents presented to county employees going through open enrollment - Dealt with all lines of benefit coverage including life insurance, FSA accounts, and disability - Executed page layout - Responsible for copy writing and copy editing for benefit summaries Show less



Fellini's on Ponce

• Server

  • Jan 2014 - Jun 2014

  Ensured overall customer satisfaction at all times - Responsible for prompt, accurate, quality service. Ensured overall customer satisfaction at all times - Responsible for prompt, accurate, quality service.



LG Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Brand Advocate

  • Apr 2013 - Oct 2013

  Promoted the LG Electronics brand through products and support to increase customer acquisition and retention across retailers - Scheduled, organized and hosted table events at wireless stores within Atlanta territory - Conducted demonstrations of a variety of wireless handsets to customers - Provided hands-on LG product support - Created and maintained strong relationships with store managers and sales staff - Trained sales representatives and managers on new and upcoming products - Managed online training site tools for representatives across Atlanta - Gathered sales data and brand feedback and provided analysis on trends to corporate marketing team - Developed and managed detailed expense reporting Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Solutions Consultant/Retentions Expert

  • Jun 2010 - Apr 2013

  Responsible for constantly improving the customer experience through active listening to determine individual wireless telecom needs, real time issue resolution, and effective product training for both customers and sales associates - Consistently resolved sales and service related customer issues; served as point of escalation for sales associates - Successfully maintained 100% in customer satisfaction via surveys and other feedback channels - Android tablet subject matter expert; instructed clients and sales associates on features - Responsible for training coworkers on effective U-Verse demonstration practices - Kept up with latest product knowledge - Qualified and demonstrated accessory solutions to complement mobile phones, including cases and audio peripherals - Met quota on sale of mobile phones, tablets, accessories & subscription-based features - Reported daily to area managers on team sales performance - Recipient of numerous storewide sales and customer satisfaction awards such as Georgia Cup (September, November and December monthly awards as well as annual award in 2012), the Georgia Market Accessory Attachment award (March 2012) Show less



Best Buy

• Retail
• 700 & Above Employee

• Training Supervisor

  • Sep 2007 - Jun 2010

  Effectively managed development for mobility department resources through training and mentoring to increase efficiency of staff and ultimately increase sales - Oversaw training & formulated development plans for new hires - Contributed to the job promotion of 75% of sales staff - Closed sales on various mobile phones, accessories & services - Maintained inventory of over 100 mobile phones - Obtained highest grossing sales for five consistent months Effectively managed development for mobility department resources through training and mentoring to increase efficiency of staff and ultimately increase sales - Oversaw training & formulated development plans for new hires - Contributed to the job promotion of 75% of sales staff - Closed sales on various mobile phones, accessories & services - Maintained inventory of over 100 mobile phones - Obtained highest grossing sales for five consistent months