Senior Cover Supervisor

• Sep 2019 - Present

Processing Assistant

• Aug 2016 - Sep 2019

• Identifying, proposing and testing improvements to processes and procedures to increase operational performance.• Review, investigating and implementing change, collaborating with the management team to ensure success of the initiative and centre performance• Reporting on the team’s performance via Workplace to the Head of Cash and the centre.• Delivering training presentations for colleagues and providing one-to-one training on a regular basis.• Processing work to meet customer SLAs and internal KPIs, ensuring a positive customer experience.• Reconciling rejected items on internal system.• Adhering to our standard operating procedures and safe systems at work.• Complying with all RBS policies, as well as, statutory, regulatory, supervisory, Health and Safety and legal obligations.• Complying with the controls framework regarding risks that exist in the business area.

Senior Nursery Nurse/Nursery Nurse

• Nov 2013 - Aug 2016

• Promotion to Senior Nursery Nurse in April 2015, and key person for up to 13 children at any one time.• Managed the planning and implementation of a new term time pre-school room structure within a designated time frame.• Coached direct report, setting goals to support development, providing feedback on a regular basis, developing standardised best practice.• Reviewing the Day Nursery policies and procedures and amending to fit the term time structure.• Working to a financial budget to obtain resources to engage the children to meet their individual developmental objectives.• Managing headcount to comply with the control framework for the nursery environment.• Adapted communication style in order to build trust with children and parents and provide updates on progress.• Liaising with outside agencies to visit children to provide a more interactive learning experience.• Created activities to follow termly topic schedule considering the individual needs, interests, and stage of development of each child.• Organising fundraising to get new equipment for the term time room. • Accurately recording each key child’s performance through observations, and using this information to plan challenging, interactive and enjoyable experiences for the areas of learning and development as per the EYFS.• Undertaking Health and Safety, as well as, risk analysis for equipment and making changing within the term time room.• Equal Opportunities Officer responsible for ensuring the nursery performance promoted and upheld equal opportunity policies through diverse activities and positive language.

Support Assistant

• Sep 2012 - Oct 2013

• Provided support on a 1-to-1 basis, for a child with special education needs.• Maintained the care, education, supervision and welfare of the child in the setting and other supporting professionals, with carrying out the child’s individual programme.• Developed activities to promote positive and social interactions between children.• Followed the nursery’s Safeguarding, Child Protection and Health and Safety policies and procedures. • Provided support on a 1-to-1 basis, for a child with special education needs.• Maintained the care, education, supervision and welfare of the child in the setting and other supporting professionals, with carrying out the child’s individual programme.• Developed activities to promote positive and social interactions between children.• Followed the nursery’s Safeguarding, Child Protection and Health and Safety policies and procedures.

Loans Analyst / Technical Specialist

• Oct 2004 - Jan 2011

• Achieved the role of Technical Specialist in 2006, supervising others, verifying their work, allocating resources to meet deadlines and business needs, as well as supporting the Team Manager. • Appointed Team Manager (maternity cover) in March 2007, for a team of 18.• Coached new and existing members of staff on systems, procedures and policies.• Managed root cause analysis of Nostro allocation to engage with other areas of the Bank in Singapore to collaborate in troubleshooting solutions for the business.• Undertook project work to test new systems reporting to the relevant senior managers to gain the appropriate sign off for the systems.• Member of the Leadership forum presenting a Target Operating model proposal, to the Senior Leadership team.• Took immediate corrective action on erroneous payment in order to eliminate/reduce the potential risk of financial loss and reputational damage to the bank.• Investigated queries raised by internal and external clients.• Booked Libor/Euribor deals with Money Market dealers and entered deals into the core bank system and ensuring payment flows are processed accurately and within internal and external deadlines.• Investigating and resolving outstanding entries on the Nostro account.

Customer Service Officer

• Nov 2001 - Oct 2004

During my time in the Corporate Banking Officer I worked my way from a Customer Service Level 1 to a Customer Service Officer Level 3. I was also involved in project to write guidelines/instructions for processes that were being moved away from the department- Provided a high level of customer service to Corporate clients - Opened and closed customer accounts- Stopped customer cheques- Transferred funds between customer accounts- Verified back office transactions i.e customer transfers, stopped cheques- Processed BACs recall requests- Processed unpaid and special cheques- Investigated and resolved client queries, responding within the service level agreement timescales- Calculated and processed interest queries and adjustments- CHAPS payments