Experience

Health First Group
• Australia
• Hospitals and Health Care
• 1 - 100 Employee
• Office Coordinator

  • Feb 2023 - Present


Carenet Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Quality Analyst

  • Mar 2022 - Oct 2022

  -Responsible for monitoring and evaluating customer interactions for customer satisfaction according to specified policies, thresholds, and procedures. -Support the overall customer experience workflow by conducting customer interaction evaluations and customer satisfaction surveys. -Facilitates both internal site and client calibration sessions; prepare and complete reports in order to meet contractual and accreditation requirements. -Completes full evaluations and submits scorecards to operations leadership for review. Show less



OpenMed

• Peru
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Specialist

  • Feb 2021 - Mar 2022

  Handle incoming calls from lead providers while also conducting outbound calls to follow up with medical healthcare providers and patients. Handle incoming calls from lead providers while also conducting outbound calls to follow up with medical healthcare providers and patients.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Provider Service Advocate

  • May 2017 - Feb 2020

  Oversee both incoming and outgoing calls involving medical professionals, patients, and others. Provide support to healthcare providers regarding patient benefits, eligibility, and manage tasks related to claim processing, appeals, and adjustment inquiries. Oversee both incoming and outgoing calls involving medical professionals, patients, and others. Provide support to healthcare providers regarding patient benefits, eligibility, and manage tasks related to claim processing, appeals, and adjustment inquiries.


Convergys
• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee
• Technical Support Specialist

  • Mar 2015 - Apr 2017

Department of Education - Philippines
• Philippines
• Education Administration Programs
• 700 & Above Employee
• English Teacher

  • Aug 2014 - Oct 2014