Commercial Ops Support Administrator and SAP/Fusion system trainer

• Jun 2017 - Present

Making sure that all code 50s for the relevant areas has been sorted out,Technical Quotes, confirming and booked of quotes given by the technician,Making sure reports are up to date, and shipped to the manager on a daily bases.Currently stores Admin, I do the ordering and sometimes the invoicing of the orders.Making sure all stock is in stores for next day jobs.Creating & maintaining the NKA database,Accurately capturing all quotations & correspondence for NKA.Liaising daily with NKA personnel to attain the necessary status on NKA client requests’ progress,Continuously liaising with Contract Administration (CAD) & Technical installation departments to efficiently track progress on NKA requests,Providing daily, weekly & monthly reporting as required.Updates client’s details on database,Generate order request from the co-ordinators,Scheduling of technician,Handling technical queries,Handling clients with account related queries as well as cancellations,Ensure that the technical work is submitted to technical department and finance for invoicing,Handling queries for finance with regards to clients orders,Ensure the efficient processing of NKA orders,Liaising between national clients and all ADT braches/ regions nationally,Co-ordinate with third party contractors in areas outside ADT footprint,Team Leader,Assisting with all coordinators customer complaintsAssisting with all roll out plans for Job specification per client,General Admin Duties,Making sure that all time sheets and incentives are correct and approved,Leasing with management on all concerns be it Client or Staff,Booking POC technicians to assist in technical issues,Being available 24/7 for client support,Updating and submitting of booking spread sheets,Updating Stock sheets,Updating and confirming standby sheets,POC Stock submitting for invoicing,POC Standby submitting for invoicingLeasing with managements for all unsolved problems,Assisting with NON POC stores with all order and queries that come in,

Office Administrator

• Mar 2011 - Present

PA to Director

• Jun 2010 - Dec 2010

Did general admin and small projects for Management Did general admin and small projects for Management

Administrator

• Aug 2005 - Jul 2010

Taking incoming calls for installations Booking of installations for sales reps if quick bookings are not available Getting times for the installation techs Confirming of quotations every day Helping sales reps that come to see the coordinators Sending reminder sms to clients for the next day jobs that will be done Making sure that all quotations are with technical and stores for the next day Making sure all the rebooks have been done that the technicians give in Making sure that a spreadsheet is done for the rebooks and providing feedback to the FLM as well as Issebel Van Heerden Pulling quotations forward if the technicians are not fully booked. Scheduling work for the technicians for the next day Dealing with all installation complaints if not able to solve it is given to the supervisor then the manager Checking pending file once a week to follow up with the client for new booking date. Assisting technicians with queries Making sure that all code 50s for the relevant areas has been sorted out

Receptionist

• Aug 2004 - Jun 2005

Assistant Manager

• Feb 2004 - Apr 2004

Ran the Restaurant when the manager was out.Making sure all clients are satisfied with service given Ran the Restaurant when the manager was out.Making sure all clients are satisfied with service given

Reception/Office duties

• Aug 2003 - Nov 2003

Did normal admin duties Did normal admin duties

Administrator

• Dec 2002 - Jul 2003