Experience

HUMANOO

• Germany
• Wellness and Fitness Services
• 1 - 100 Employee

• Head of Sales FR

  • Nov 2022 - Present



Gorillas

• Germany
• Software Development
• 700 & Above Employee

• City Operation Manager Paris

  • May 2021 - Aug 2022

  - Manage the day-to-day operations of several dark stores across Paris - Hired, formed and mentored teams & managers to attain operational excellence and meet KPIs & ORKs - Supported all stakeholders(Buying, Supply, Chain, HR, Marketing, Marketplace) to create, design and implement SOPs - Piloted the P&L of each store to increase efficiency and attain specific contribution margin targets - Manage the day-to-day operations of several dark stores across Paris - Hired, formed and mentored teams & managers to attain operational excellence and meet KPIs & ORKs - Supported all stakeholders(Buying, Supply, Chain, HR, Marketing, Marketplace) to create, design and implement SOPs - Piloted the P&L of each store to increase efficiency and attain specific contribution margin targets



Deliveroo

• United Kingdom
• Internet Marketplace Platforms
• 700 & Above Employee

• Lead Account Manager

  • Aug 2019 - Sep 2020

  Paris Account Management Lead : - Leading a team of 5 Account Managers - Managing the recrutement of new Account Manager - Taking the lead on communicating and implementing national processes to drive efficiencies within the team - Responsibility for communicating internal priorities and keeping the team on track and up-to-date with our commercial goals

• Account Manager

  • Feb 2018 - Jul 2019

  Responsable Paris Centre - Managing and building relationships with our top restaurant partners through strong communication both face-to-face and remotely - Negotiating contracts and terms of partnership - Driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential - Liaising with our restaurant and rider operations teams to improve operational efficiencies - Working with marketing teams to accelerate restaurant order… Show more Responsable Paris Centre - Managing and building relationships with our top restaurant partners through strong communication both face-to-face and remotely - Negotiating contracts and terms of partnership - Driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential - Liaising with our restaurant and rider operations teams to improve operational efficiencies - Working with marketing teams to accelerate restaurant order growth - Being the face of Deliveroo to the restaurant industry



Oasis

• United States
• Hospitality
• 100 - 200 Employee

• Owner Relations

  • Aug 2016 - Jan 2018

  Oasis Collections was founded in 2009 with the mission of creating a new category in travel - a way to truly experience a city from an insider's perspective. Starting even before the home is booked, we provide a complete hospitality experience that is much more than just a set of keys: an in-person greeting, 24/7 support, and the insight of an Oasis Concierge who is on-the-ground and in-the-know. We complete the experience with unique social perks like access to Private Members' Clubs and… Show more Oasis Collections was founded in 2009 with the mission of creating a new category in travel - a way to truly experience a city from an insider's perspective. Starting even before the home is booked, we provide a complete hospitality experience that is much more than just a set of keys: an in-person greeting, 24/7 support, and the insight of an Oasis Concierge who is on-the-ground and in-the-know. We complete the experience with unique social perks like access to Private Members' Clubs and exclusive events. It's an unmatched way to really live a place rather than just visit it. Main responsibilities: Property Strategy, Property Evaluation, Property Intake, Owners Relations, Portfolio Upkeep. Show less Oasis Collections was founded in 2009 with the mission of creating a new category in travel - a way to truly experience a city from an insider's perspective. Starting even before the home is booked, we provide a complete hospitality experience that is much more than just a set of keys: an in-person greeting, 24/7 support, and the insight of an Oasis Concierge who is on-the-ground and in-the-know. We complete the experience with unique social perks like access to Private Members' Clubs and… Show more Oasis Collections was founded in 2009 with the mission of creating a new category in travel - a way to truly experience a city from an insider's perspective. Starting even before the home is booked, we provide a complete hospitality experience that is much more than just a set of keys: an in-person greeting, 24/7 support, and the insight of an Oasis Concierge who is on-the-ground and in-the-know. We complete the experience with unique social perks like access to Private Members' Clubs and exclusive events. It's an unmatched way to really live a place rather than just visit it. Main responsibilities: Property Strategy, Property Evaluation, Property Intake, Owners Relations, Portfolio Upkeep. Show less



Shangri-La Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Intern Sales & Marketing

  • Oct 2015 - Apr 2016

  Edit offer proposals and contracts for partners Assist sales managers with market research and Sales Blitz Organize site inspections Monitor social media accounts and plan content schedule with current and relevant photos or videos Update content on hotel’s website Edit offer proposals and contracts for partners Assist sales managers with market research and Sales Blitz Organize site inspections Monitor social media accounts and plan content schedule with current and relevant photos or videos Update content on hotel’s website



EHL

• Switzerland
• Higher Education
• 700 & Above Employee

• Student

  • Sep 2011 - Jun 2015



Splendia

• Travel Arrangements
• 1 - 100 Employee

• Account Executive

  • Jun 2014 - Oct 2014

  • Maintaining hotels´ portfolios and ensuring correctness of data • Organizational support • Support in the acquisition process of new Splendia Hotels • Assessing quality of hotels on a set of different criteria • Providing extranet training sessions • Conducting hotel implementation processes • Executing parity benchmarks of portfolios and monitoring inventory • Launching promotional offers • Carrying out confirmation and cancellation calls by controlling booking statues • Maintaining hotels´ portfolios and ensuring correctness of data • Organizational support • Support in the acquisition process of new Splendia Hotels • Assessing quality of hotels on a set of different criteria • Providing extranet training sessions • Conducting hotel implementation processes • Executing parity benchmarks of portfolios and monitoring inventory • Launching promotional offers • Carrying out confirmation and cancellation calls by controlling booking statues



Monument Café

• Région de Versailles, France

• Assistant Manager

  • Mar 2013 - Aug 2013

  • Communicated with suppliers in order to assure accurate delivery time, orders, payment. • Recruited interns and extras, managed them during the service • Created a catering catalogue to upgrade the sales • Calculated price for the catering department and communicated it with clients • Communicated with suppliers in order to assure accurate delivery time, orders, payment. • Recruited interns and extras, managed them during the service • Created a catering catalogue to upgrade the sales • Calculated price for the catering department and communicated it with clients



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Intern F&B - Assistant Barman

  • Mar 2012 - Aug 2012

  • Managed the suppliers’ stock at the bar • Delivered high 5 star standards • Managed the suppliers’ stock at the bar • Delivered high 5 star standards



Baccarat

• France
• Luxury Goods & Jewelry
• 300 - 400 Employee

• Salesperson

  • Mar 2011 - Aug 2011

  • Achieved the highest sales for the second quarter • Achieved the highest sales for the second quarter