Experience

ZANNIER

• Hospitality
• 1 - 100 Employee

• SALES & GUEST EXPERIENCE MANAGER

  • Feb 2022 - Present



VILLANOVO

• France
• Travel Arrangements
• 1 - 100 Employee

• BUSINESS PROVIDER

  • Jun 2021 - Jun 2022

  International agency specialized in luxury villa rentals Selecting and visiting villas to be added to the portfolio Contracting and building collaborative partnership with owners Collecting communication tools and liaising with the sales team Creating tourist guides contents and designing International agency specialized in luxury villa rentals Selecting and visiting villas to be added to the portfolio Contracting and building collaborative partnership with owners Collecting communication tools and liaising with the sales team Creating tourist guides contents and designing



Experimental Group

• France
• Hospitality
• 1 - 100 Employee

• EVENT & GUEST EXPERIENCE MANAGER

  • Mar 2020 - Mar 2021

  Luxury Agroturismo Hotel reborn from the gracious old bones of a 19th century finca, on 30 hectares of land, design in the spirit of an artist's vacation cottage. 43 rooms including 9 villas with their own dipping pool Price range: 150€ - 750€ 2 F&B outlets / 1 Spa / 1 Shop 45 employees Building up the Guest Experience : - Creating VIP packages, a-la-carte journey for guests and follow-up - Developing wellness experiences within the property - Building relationships with agencies and local suppliers and promoting activities on the island - Training the front desk for reservations - Implementing a new website and improving online visibility - Key contact on-site for public relation, media, press & travel agencies - Assisting the General Manager in daily operations and re-opening purchases Events Management : - Creating packages and communication supports for corporate and leisure events as well as full property privatisation - Creation and management of tailor-made events (from receiving the brief to the event : quotation, ordering, planning) Show less



ASEV TRAVEL

• France
• Leisure, Travel & Tourism
• 1 - 100 Employee

• OPERATION & QUALITY MANAGER

  • Aug 2017 - Aug 2019

  French DMC specialized in tailor-made leisure journey since 1995 Based in France, Vietnam, Laos, Cambodia, Thailand and Myanmar Myanmar : 2 OFFICES, 20 EMPLOYEES CUSTOMER RELATIONSHIP MANAGEMENT - Frequently contacting travelers to make them feel cared for and valued - In charge of the 24/7 hotline : assisting guests at all time in a timely and professional manner OPERATION MANAGEMENT - Key contact to coordinate bookings from ASEV direct sales or oversea TO with operation team - Maintaining and developing relationship with ASEV main partners : Evanoes, Voyage Prive, Nouvelles Frontieres, Transunivers, Ailleurs Voyage, Maman L'Agence - Direct supervision of 6 staffs members by offering support and guidance QUALITY CONTROL & PRODUCTION - Create a customer satisfaction survey, analyze statistics and implementing action plan - Inspection suppliers on regular basis and updating hotel and tours selection accordingly - Developing the guest experience and brand by creating a welcome pack ASEV Asia - In charge of freelance guide's recruitment Show less



Maison Dalabua

• Laos

• OPERATION MANAGER

  • Aug 2015 - Aug 2017

  40 rooms - 35 employees 4-star Boutique Hotel A charming boutique hotel surrounded by UNESCO classified ponds Having the responsability for the overall operation of the hotel that has 40guestrooms. Represent the key contact to promote the product. Also in charge of the delivering results exceed guest satisfaction and experience. OPERATION -Conduct daily operation team meeting with HOD. Create report for GM-Hotel owner -Ensure SOP implementation and check on the same time during routine operational check -Developing and implementing staff training programs (local employer and foreigner trainee) -Monitor the co-ordination between all départements for efficients operations REPRESENT THE KEY CONTACT -Developing relationships with the local business community -Promote the product with travel agencies and monthly meeting with OTA agents -Follow the e-reputation of the hotel GUESTRELATION -Resolving Customer complaints in a timely and professional matter available on call 24 hours a day -Analyzing Customer feedback and providing strategic direction to improve overall rating -Responding to guests needs and anticipating their unstate dones -Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery HR MANAGEMENT -Organize the monthly staff schedules,monthly payroll and manning -Identify hiring need (especially before the extension of the hotel 14rooms) and develop the job description Show less



Villa Maydou

• Laos

• ASSISTANT MANAGER

  • Aug 2014 - Aug 2015

  33 rooms - 30 employees 3-star Boutique Hotel Provide administrative and operational support to Hotel Manager. DUTIES -Charged with providing a strong lobby presence to greet and assist the guests -Reviewing Customer feedback and then suggestings ways to improve processes and services levels -Ensure a smooth running operation in the absence of the manager -Continuously reviewing and managing team performance -Managing staff training requirements 33 rooms - 30 employees 3-star Boutique Hotel Provide administrative and operational support to Hotel Manager. DUTIES -Charged with providing a strong lobby presence to greet and assist the guests -Reviewing Customer feedback and then suggestings ways to improve processes and services levels -Ensure a smooth running operation in the absence of the manager -Continuously reviewing and managing team performance -Managing staff training requirements



Connect Factory

• France
• Advertising Services
• 1 - 100 Employee

• ASSISTANT PROJECT MANAGER

  • Mar 2014 - Aug 2014

  • Organisation of two events (symposium) 400 participants • Management of participants and creation of listings • Contact with customers, suppliers, service providers • Organisation of two events (symposium) 400 participants • Management of participants and creation of listings • Contact with customers, suppliers, service providers



PS LIVE - DENTSU AEGIS NETWORK

• Road Show

• Hostess for CHUBE

  • Jul 2013 - Aug 2013

  • Participation in the FDJ Road Show, representing the CHUBE brand of breathalysers • Communication, sales, entertainment • Participation in the FDJ Road Show, representing the CHUBE brand of breathalysers • Communication, sales, entertainment



Urban Backery

• Région de Munich, Allemagne

• Part-time sales assistant

  • Mar 2013 - Jun 2013

  • Over-the-counter sales • Inventory management • Over-the-counter sales • Inventory management



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Organiser/entertainer

  • May 2012 - Aug 2012

  Sirenis Hotel Club Aura****, Ibiza, Spain • In charge of Mini club and Teenagers Club • Organisation of sports activities • Mounting of shows and evening events on the stage and dance floor • Emphasis on Customer Relationship Management • Responsibilities, organisation, decision-making, welcoming guests Sirenis Hotel Club Aura****, Ibiza, Spain • In charge of Mini club and Teenagers Club • Organisation of sports activities • Mounting of shows and evening events on the stage and dance floor • Emphasis on Customer Relationship Management • Responsibilities, organisation, decision-making, welcoming guests



Disneyland Paris

• France
• Entertainment Providers
• 700 & Above Employee

• Restaurant Employee

  • Dec 2011 - Dec 2011

  December 2011 and 2013 (3 weeks) • Preparation of meal trays • Administration of satisfaction questionnaires • Cleaning the restaurant • Training of temporary employees December 2011 and 2013 (3 weeks) • Preparation of meal trays • Administration of satisfaction questionnaires • Cleaning the restaurant • Training of temporary employees



UCPA

• France
• Travel Arrangements
• 700 & Above Employee

• Qualified summer camp counsellor and day camp counsellor

  • Aug 2011 - Aug 2011

  July – August 2010 and 2011 (2 months) • Organisation of summer camp and creation of various games for children • Responsible for children from 5 to 17 years old July – August 2010 and 2011 (2 months) • Organisation of summer camp and creation of various games for children • Responsible for children from 5 to 17 years old