Experience

Maverick Concierge
• United States
• Hospitality
• 1 - 100 Employee
• Lead Concierge

  • Oct 2022 - Present


NFC Amenity Management

• United States
• Hospitality
• 400 - 500 Employee

• Concierge Director

  • Nov 2018 - Sep 2022

  • Ensures the Concierge Operations are operating effectively and in accordance with Property Management and/or Board of Directors' expectations • Maintain Client Satisfaction which will result in the retention of the Contract • Ensures each client and guest receives a Warm Welcome and Fond Farewell • Recruits, trains, motivates, supervises and mentors team members - leads by example • Ensure that all team members are trained to react intelligently and quickly to any and all emergency situations • Use Company Approved Team Scheduler to ensure payroll budget compliance • Ensures 5 Diamond Performance Standards are followed by team members • Complete necessary Payroll Tasks by Company deadlines • Always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality • Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc • Smooth operation of contractor arrivals/departures and realtor/home buyer visits • Covers shifts for team members to ensure proper staffing requirements are maintained • Attends company meetings/trainings and ensures all team members participate in company training sessions • Consistency by entire team of enforcing rules and regulations established by management or HOA • Adheres to all NFC policies • Follows HR and Risk Management protocols • Monitors and reviews daily employee’s performance and provide necessary support, training or counseling as needed • Performs miscellaneous job-related duties as assigned Show less



Planned Companies

• United States
• Real Estate
• 400 - 500 Employee

• Lead Concierge

  • Jun 2018 - Nov 2018

  •Log in and secure all packages, deliveries, and other appropriate items at the designated area •Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues •Handle inquiries from clients and residents in a professional manner •Help with the organization of on-site events •Greet clients when they enter the building and guide them to their designated areas •Process important queries and manage customer expectations in a polite and friendly manner •Keep track of frequent clients and create a tailored experience based on their personal needs •Answer telephones and monitor the lobby •Provide information on the surrounding area stores and services such as car service centers, grocery stores, health spas, liquor stores, pharmacies, religious centers, beauty spas, tailors, video stores, etc •Maintain control of all keys •This includes logging the keys in and out •Announce all visitors to the clients and tenants •Keep all visitors at the front desk until permission is received from the unit resident/tenant •Maintain a clean and pleasant environment Show less



SecurAmerica

• United States
• Security and Investigations
• 400 - 500 Employee

• Security Officer Supervisor

  • Jun 2016 - Nov 2018

  • Provide “LEGENDARY and RESPONSIVE” customer service in representing SecurAmerica and the client based on site and post instructions. • Help deter, deflect, detect, investigate and/or resolve all activity that could result in loss or liability for the customer including criminal incidents, fire hazards and safety conditions. • Serve as a representative of the client in noticing and remedying any condition that could reflect poorly on the client’s brand. • Enforce client security, safety and fire/life safety rules, procedures and protocols. • Maintain a high level of visibility, vigilance, and professionalism while on post and while on patrol. • Effectively and efficiently respond to client, contractor, and visitor inquiries and service requests; graciously assist all parties as needed. • Conduct proactive and comprehensive interior and exterior security patrols and inspections of the property. • Immediately and appropriately respond to emergency situations according to specified protocols. • Complete required reports, logs, and paperwork in a timely method that meets or exceeds account quality standards. • Fully comply with the terms of SecurAmerica’s security services agreement, site post orders/procedures, and client performance standards • Perform other duties as required Show less



Allied Universal

• United States
• Professional Services
• 700 & Above Employee

• Security Officer

  • Mar 2015 - May 2016

  • Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities • Respond to incidents and critical situations in a calm, problem-solving manner • Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site. • Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities • Respond to incidents and critical situations in a calm, problem-solving manner • Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.